Reverse Logistics Coordinator

DESCRIPTION OF DUTIES:

• Audits and reconciles return authorization paperwork and repair facility invoices.
• Updates and maintains program SharePoint sites for Dealer Returns and Development Parts.
• Generate, review, and approve ECRs and ECOs for creation or revision of Serial number usage, Parts, BOMs and Specification documents in support of Dealer Returns and Development Parts.
• Manage entry and updating system parameters such as Hardware Warranty days, Account reference numbers, Deduction Pricing, and Returns Part Pricing.
• Assists with periodic systems user acceptance testing and evaluation as needed ensuring functionality and compliance.
• Coordinates and performs activities associated with the development and improvement of policies and procedures.
• Track progress/communicate with Internal and External Customers.
• Creates and maintains status reports, returns guidelines, standard work documentation, manual credit statements and coordinates follow-up with internal and external business partners.
• Error Report Handling for InComm Install Base Update Transmissions, RMA Auto-Authorization Failures, Account Set-Up, IB registrations and Collection Recovery.
• Notifies business partners and retailers of product changes, revisions, deviations in support of NOA's returns management programs.
• Other duties as assigned.
• Provides non-technical support via telephone, and correspondence related to Nintendo's repairs programs.
• Chairs meetings with repair subcontractors to review performance metrics and ensures accuracy of performance reports prior to stakeholder dissemination.