Strategic Account Manager

About the Role:

As a Strategic Accounts Manager, you will be responsible for managing a key strategic customer(s) and work cross functionally with multiple Value Streams to create value for the customer. You will also develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability. You will both support and help define KPI's for the customer and internally to support and drive positive performance results. Working with the Account Director, you will be the bridge to our Customer Experience Team.

Your Responsibilities:

• Contribute to the development and execution of multi-year strategies for each account in their portfolio
• Execute to a relationship management plan
• Clearly understand and drive to financial targets for your accounts as well as the entire team
• Aligns individual objectives to accomplish team goals
• Coordinate the engagement of our organization with the customer organization to ensure an effective two-way flow of information and effective resolution of issues.
• Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty with the support of the Customer Experience Team.
• Acting as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Help define and execute to the KPI's with our customers and internally to drive results.
• Identify process improvement opportunities with the Account, work with Account Director, internal resources leveraging WMS principles
• Provide a level of tactical support as necessary to the Account
• Other duties as assigned

Let's Talk About Your Qualifications:

• Bachelor's Degree (Preferred Major: business law, management, economics, accounting, finance, mathematics, marketing, or statistics )
• Minimum 5 years of successful sales experience
• Demonstrated skills in forecasting and attaining or exceeding sales, profitability, and budget goals
• Strong team building, coaching, development, and collaboration skills
• Ability to effectively implement sales and marketing strategies on a national basis
• Ability to effectively balance team and customer performance with strategy and pivot if necessary
• Strong analytical, critical thinking and problem-solving skills
• Strong written and verbal communication skills; ability to articulate ideas and communicate effectively with the sales team, operations, senior management, and customers
• Excellent time management skills
• Track record of growing existing accounts through uncovering customer needs and finding areas to create customer value while maintaining profitability
• Advocate for both the customer and Wabash

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

• Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
• Always Learn -- Strive to improve; do not quit or settle for the status quo
• Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.