Case Manager - SODO

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Monday-Friday, 8:00am-4:30pm

Pay: $29.30/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Seattle, WA.

The Case Manager provides trauma-informed, housing-focused case management, and general and intensive social services for persons self-identifying as male, often with co-occurring disorders, who are experiencing homelessness which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP) and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and case manager. Key program goals include exits into permanent housing, increased household income, and connections to community resources.

The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Program Manager for Client Services. The Case Manager provides education and application assistance for persons seeking Social Security benefits or any state assistance. For this reason, CM must either be SOAR-trained or be able to obtain SOAR training within the first six months of employment. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and to train other Case Managers using knowledge and skills received from training.

They must possess the knowledge to assess clients for their ability to complete ADL/IADLS as requirements for entry into any program offered by The Salvation Army. Some knowledge and training in care of clients with aging and/or disability issues preferred. Special consideration given to those who possesses a CDP/CDPT certification and/or with knowledge of issues around mental health and wellness.

The heart and passion for The Salvation Army's mission is crucial. Knowledge and skill in trauma-informed care, harm reduction practices and motivational interviewing, housing-first methodologies are required. Community organization, excellent communication skills (both written and verbal), customer service skills, ability to utilize databases, and complex systems are preferred. Being bilingual or having lived experience is a plus.

• Provide comprehensive case management that includes, but not limited to screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources.
• Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence. Case management services to include crisis intervention provided to individuals in a goal-directed, task-centered, and time limited manner.
• Provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each client's progression through their case management plan and develop corrective action revisions to the plan as needed.
• Assist clients with application for Social Security or any State Assistance.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs and choices.
• Participates in training as assigned and coordinates in-house training for staff based on training.
• Develops and maintains team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Serves as mentor to fellow staff members (CMAs), be available for consultation on client cases as needed, and report pertinent information to Program Manager. Provides support for complex cases. Work in tandem with other case managers to assist clients in reaching their case plan goals.
• Participates in unit staff meetings and in case management meetings and provide case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Program Manager and other CMs, co-facilitate monthly VTP and TLP house meetings.
• Along with the Program Manager, cover shifts if necessary.
• Assists with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
• Assists the Program Manager in tracking and assigning of clients to case managers.
• Actively participates in spending down appropriate funds for programs; works with Program Manager and Business Manager to stay within budgets limits and spending needs.
• Assists the Program Manager with the development of case management standards, guidelines, and paperwork to assure high quality care management to program participants
• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homeless to self-sufficiency. Successfully exits clients from program using progressive engagement strategies.
• Maintain weekly contact with caseload for the first 30 (thirty) days of program participation. Then, meet at lease semi-monthly, or as needed, with individuals to monitor goals and update case plan.
• Keep accurate and timely case management and staffing notes and organized and confidential records. Ability to input client case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records, social services system (WellSky and HMIS) and required forms and reports are maintained in the prescribed format
• Complete the following training: The Salvation Army Driver Training, The Salvation Army's Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPAA Compliance Training, Clarity (HMIS) and WellSky databases.
• Assists in the development and implementation of training for all intake, assessment, case management and direct care staff on gay, lesbian, bisexual and transgender issues.
• Complete comprehensive, ongoing training to assist in guiding staff on identifying and addressing basic health issues that affect LGBT clients. Development of a comprehensive resource list for appropriate referrals for LGBT physical health and mental health concerns. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

• Bachelor's degree in social work or human services or equivalent experience
• Demonstrated experience in three or more of the following fields: Human services, Veteran's services, case management, housing navigation, community building and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years' eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is Based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.