Sr. Developmental Editor & Lead, Help Content & AI Experiences

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe's Digital Enablement and Care teams help millions of users find success with Adobe's products, engage, and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content wherever our users are - on the web, mobile, in-app, bots, AI Assistants, and on our HelpX, social, and community platforms. We deliver proactive content and partner with real-world experts in communities and social to provide help, inspiration, and resources.

We're looking for a Sr. Developmental Editor & Lead based in San Jose CA to shape Adobe's editorial systems and on-page content strategy for help content and AI-powered experiences. This role blends system builder, strategist, and editor-in-chief, ensuring every Help experience-from web articles to in-app guidance to LLM responses-is clear, consistent, and impactful.

• Build scalable editorial systems-style guides, taxonomies, workflows, and vendor programs-to raise quality and speed across internal and external content teams.
• Lead written, visual, and AI editorial strategies, initiatives, and operations, aligning with design, product, and platform teams.
• Guide vendor editors and authors with training, intake workflows, and structured review processes.
• Ensure help content, experiences, templates, and components drive increased customer success with discoverability, readability, accessibility, and AI retrievability.
• Provide on-page and in-app feedback that elevates structure, visuals, and information design.
• Collaborate with UX and design teams on new content patterns and microcopy for in-app components that support user success.
• Translate metrics, feedback, SEO, behavioral, and AI signals into actionable improvements and programs that create more valuable and effective help experiences.
• Invest in strategies, initiatives and programs that increase our ability to create quality content on the first draft, with consistency and confidence.
• Partner with AI/ML teams on RAG pipelines, embeddings, and clarity/structure rubrics for LLM readiness.
• Pilot and implement editorial tools like alt-text generation, grammar support, clarity assessments, etc., alongside new tools or technologies.
• Collaborate with product partners, marketing, content strategists, and visual designers to ensure effective content across multiple user touchpoints.

• 8-12 years in editorial, content strategy, or writing roles in tech/enterprise software.
• Expertise in editorial governance and on-page/in-app content strategy at scale.
• Strong developmental editing skills with a focus on structure, clarity, and user empathy.
• Familiarity with LLM/AI tools, generative search, or chatbot optimization.
• Background in UX writing or knowledge management.
• Comfort with RAG, embeddings, and tuning for LLMs.
• Experience shaping video, visuals, or multimedia Help content.
• Strong cross-functional collaboration and executive communication skills.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.