Mobile Operations Manager

Massachusetts General Hospital
United States, Massachusetts, Boston
73 High Street (Show on map)
Sep 04, 2025
Mass General Brigham (MGB) is dedicated to advancing health and well-being for communities disproportionately affected by poor health outcomes. Within the Office of the Chief Medical Officer, the Community Health and Health Equity teams lead innovative efforts to reduce health disparities and achieve real, positive change in the communities we serve. One of our flagship initiatives, the Community Care Van Program, brings high-quality, accessible care directly to underserved areas-offering cancer and hypertension screenings, substance use disorder treatment, and social support services right where people live and work. As our Mobile Operations Manager, you'll play a pivotal role in this dynamic team, coordinating every aspect of our mobile clinics' daily operations and helping plan for future outreach events. You'll oversee multiple clinics each week in diverse community settings, managing logistics, promoting clinics, coordinating staff, and ensuring smooth patient flow. This is the perfect fit for someone energized by variety and hands-on impact. The Operations manager works closely with program leadership to shape and expand our mobile health efforts, ensuring they align with system-wide priorities and practices. This position reports directly to the Program Manager of Clinical Community Programs. This is a full-time 40-hour position; requires some evening and weekend hours. This is a hybrid role and the Ops Manager will be required to work in-person at community clinic sites and remotely when the van is not in session. Most clinics are held in Boston, Revere, Chelsea, and nearby communities, and the Ops Manager will need to have access to transportation to get to clinic sites and fulfill other clinic-related needs. We're looking for an enthusiastic self-starter who thrives in fast-paced, ever-changing environments-and who is passionate about bringing care into the community. Ensure that all operational systems and workflows run smoothly and comply with MGB standards and best practices. Support the Program Manager in recruiting, hiring, and onboarding new team members. Provide direct supervision of the Medical Assistant and Community Health Worker on the mobile van team. Maintain and expand partnerships with community organizations; foster strong relationships with community partners; coordinate events and clinics with key stakeholders. Address and resolve issues that arise during clinics, such as staffing shortages, technical difficulties, location challenges, or equipment failure. Implement standardized operational protocols and data collection tools, ensuring alignment with other mobile teams, and provide training or retraining for staff as needed on operational processes and systems. Manage the purchase, maintenance, and inventory of equipment and supplies for the mobile van, including scheduling pick-ups and drop-offs at hospital or pharmacy sites before and after clinics as needed. Ensure efficient patient flow during mobile clinics; assist with patient registration and administrative tasks as needed. Act as the primary contact for the transportation company, including sending weekly schedules and communicating any changes. Provides administrative cross coverage, as needed, to manage staffing and/or operational issues across the Community Care Van program Keep educational materials current and available at the clinics. Participate in mobile team meetings, meet regularly with staff, address issues, and communicate solutions to the team. Perform other duties as assigned by program leadership. Must be a self-starter willing to participate in program growth and development High-level time management and organizational skills; skilled at problem resolution Sound interpersonal skills, including written and verbal communication skills, and the ability to supervise others and engage a wide range of stakeholders Ability to be flexible and adapt to last-minute changes as it pertains to scheduling, workflow, and other operational logistics Strong interest in working with diverse community populations Experienced in completing tasks for a fast-paced department/organization Ability to be creative and work towards further program development Ability to manage inventory and scheduling Ability to build trust and maintain confidentiality with diverse populations Proficiency with various softwarepackages, including Microsoft Office Ability to meet deadlines and work within budgets Ability to compile data, analyze information, and produce reports Analytical skills and ability to resolve technical problems Knowledge of Epic (Electronic Medical Record) preferred Ability to work evenings and weekends as needed Bilingual in Spanish and English strongly preferred The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.