Systems Support Analyst (ISS4)

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Job Description:

OHCS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Our Vision is that all Oregonians can pursue prosperity and live free from poverty.

Our Mission is to provide stable and affordable housing and engage leaders to develop integrated statewide policy that addresses poverty and provides opportunity for Oregonians.

Our Core Values: Collaboration - Compassion - Equity - Integrity - Leadership - Transparency.

• Working Condition: Hybrid > This position has some requirements for in-person work.

• This position is permanent, full time, and represented by SEIU.

• Per the SEIU CBA for OHCS represented positions, applicants who are current OHCS employees will be considered and interviewed before external applicants.

• This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.

• This position requires both a resume and a cover letter, the cover letter will need to address the desired attributes listed in this job posting.

The primary purpose of this position is to provide technical support to agency staff and includes network and system administration. Technical support will encompass the troubleshooting of Microsoft Windows and all installed agency desktop software and local area networks. It will also include design, testing and implementation of desktop PC software and hardware configurations. There will also be administrative tasks like managing staff network access and email accounts. The position will provide technical advice to agency staff and management. Work is done largely independently with self-supervision.

(a) Three (3) years of information systems experience in:

Providing technical support of a Microsoft Windows environment (including computer hardware, software, and networks);

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;

AND

one (1) year of information systems experience in:

Providing technical support of a Microsoft Windows environment (including computer hardware, software, and networks);

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

To view the position description: Click Here

The most competitive candidates will possess the following attributes, experience, and knowledge:

• Possess strong analytical and problem-solving skills.

• Excellent attention to details with excellent "customer facing" skills such as being articulate, having a professional demeanor, being calm under pressure, building positive relationships, and the ability to appreciate and empathize with the stakeholders' situation.

• Communicate clearly, concisely, and effectively, both orally and in writing, with technical and non-technical individuals.

• Establish and maintain effective working relationships with those contacted in the course of work including excellent interpersonal skills and the ability to work in a small team environment and adapt to changing conditions and situations.

• Obtained certifications in CompTIA A+, CompTIA Network+ or ITIL.

• Demonstrated awareness of race and social justice, including the ability to positively influence equity, diversity, and inclusion in the workplace.

You will become part of an innovative and strategic group of professionals and enjoy a competitive salary and benefits package!

• A positive environment that offers opportunities for career growth and cross-training.

• An agency that supports and encourages work/life balance and overall wellness.

• Generous benefits package including, employer-paid health insurance, vacation, and sick leave, eleven paid holidays, three paid personal days, flexible spending accounts, and an employer contribution retirement plan (PERS).

• The posted salary range is the total possible range for the classification. Candidates are screened through a Pay Equity process that evaluates various factors. Please see the Pay Equity website for more information.

*These dates are approximate and may change. *

• Recruitment Closes: 09/07/2025

• Recruiter Screening for Minimum Qualifications: On-going

• Hiring Manager Screening for Requested Skills: On-going

• 1st Round of Interviews: 09/15/2025

• Anticipated Start Date: 10/20/2025

• Current State of Oregon employees: Apply via your employee Workday account.

• External applicants: View this application instructional video. A PDF is also available by clicking here.

• REQUIRED: Attach your most up-to-date Resume (2 page maximum). Please ensure your Workday profile matches your submitted resume.

• REQUIRED: Attach a Cover Letter (2 page maximum) that demonstrates how you meet the "Desired Attributes" for this position.

• A Cover Letter that does not meet the required criteria will be graded as ineligible.

If you have questions about the job announcement, or need an alternate format to apply, please contact the HR Solutions Inbox at: HCS_HR.Solutions@oregon.gov

Oregon Housing and Community Services (OHCS) is Oregon's housing finance agency. We provide financial and program support to create and preserve opportunities for quality, affordable housing for Oregonians of lower and moderate income. Our vision is that all Oregonians can pursue prosperity and to live free from poverty. Across Oregon, housing has emerged as a paramount concern. The lack of available housing, high rents and high home prices are driving rapid increases in housing instability and homelessness. The data is clear: too many Oregonians are without a safe, stable, and affordable place to call home.

OHCS is placing a greater emphasis on strategic planning and the way we invest our resources. Recently, we have restructured, refocused, and reimagined our agency. Our work has led to an increased emphasis on data, research, and customer service. We are carrying that effort forward with the Statewide Housing Plan. The plan articulates the extent of Oregon's housing problem and what we can do to address it. OHCS committed to the Housing Stability Council and our stakeholders that the plan will be responsive to the needs of the state.

OHCS released its Building Oregon's Future: 2023 Annual Report to update the agency's significant progress in meeting the goals outlined in the 2019 Statewide Housing Plan. We are now more than halfway into the five-year plan.

To learn more about Oregon Housing and Community Services, visit our website: https://www.oregon.gov/OHCS/pages/index.aspx

Oregon Housing and Community Services (OHCS) provides stable and affordable housing, and engages leaders to develop integrated statewide policy that addresses poverty and provides opportunity for Oregonians. OHCS's vision for the state is that all Oregonians have the opportunity to pursue prosperity and live free from poverty.

OHCS focuses on housing stabilization - from preventing and ending homelessness, assisting with utilities to keep someone stable, to financing multifamily affordable housing, to encouraging homeownership. OHCS serves as the state's affordable housing finance agency and community services program administrator. OHCS provides financial and program support to create and preserve quality, affordable housing for Oregonians of lower and moderate incomes. The department administers federal and state programs that support housing stabilization, including preventing and ending homelessness, energy assistance, and other critical antipoverty services.

OHCS's Operations Division includes the following sections: Business Services, Grants and Procurement, Project Management Office and Information Technology. OHCS's Operations Division provides essential services to support the agency's leadership and workforce to achieve the Department's mission. Work performed in this Division ensures accountability, transparency, and stewardship of resources.

The Information Technology Section of the Operations Division is responsible for maintaining, modernizing, and developing information technology systems and infrastructure for the agency. It provides critical strategic, project management support and operational support for all other areas of the agency. In addition, Information Services partners with the agency units to ensure programs are effective, efficient, and are engaged in best practices.

This position is in the Information Technology Section. This position reports to the Information Technology Manager.

• If you need a reasonable accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please send your request to HCS_HR.Solutions@hcs.oregon.gov and include the job requisition number.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Please review the Classification and Compensation page for more details.

• Please save a copy of this job announcement for reference as it may not be available to view after the job closes.

• Finalists will be subject to a computerized criminal history check.Adverse background data may be grounds for immediate disqualification.

• Work Authorization: If hired, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.

• Veteran's Preference: Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.

Emails

• HCS_HR.Solutions@hcs.oregon.gov

Links

• Application Instructional PDF

• Application Instructional Video

• Benefits Information

• Classification and Compensation Page

• OHCS Website

• Oregon's Statewide Housing Plan - Halfway Progress Report

• Oregon's Statewide Housing Plan - Full Plan

• Pay Equity

• Public Employees Retirement System (PERS)

• Veterans Resources