Product Owner - Salesforce

We are seeking an experienced and strategic Salesforce Product Owner to join our innovative digital health team. This pivotal role blends technical CRM expertise with a deep commitment to improving patient and family experiences across diverse populations. You will lead the development and optimization of data-driven journeys, dashboards, and workflows within Salesforce to support seamless communication, enhance engagement, and drive better health outcomes.

As a key liaison between external vendors and internal stakeholders-including clinical, IT, and patient experience leaders-you will ensure our digital health solutions align with enterprise goals and user needs. From ideation through launch, you will oversee the full product lifecycle, advocating for equitable, patient-centered design and leveraging data insights to continuously improve our offerings.

Reporting directly to senior leadership, you will help shape product strategy to reflect broader organizational objectives, making a meaningful impact through cutting-edge digital health innovations.

Minimum Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)
  
  Minimum Work Experience
• 3+ years Proven experience in a product owner or similar role (Required)
  
  Required Skills/Knowledge
• Understand HIPAA regulations and data privacy
• Passion for improving the patient and caregiver experience
• Ability to work independently and collaboratively in a fast-paced environment
• Align the product strategy with Children's National's mission of being patient-centric and offering equitable access and care.
• Ensure that Children's National's implementation adheres to HIPAA compliance and relevant healthcare regulations.
• Experience with Agile methodologies and tools
• Familiarity with user experience (UX) design principles
• Strong understanding of healthcare systems, patient care processes, and digital health technologies.

• Ability to manage multiple projects and priorities in a fast-paced environment.

  Required Licenses and Certifications

• Project Management (Preferred)
• Lean/Agile (Preferred)
  
  Functional Accountabilities
• Coordinate tasks consistent with workload requirements and available resources.

• Participate in specified divisional operations and systems.

• Recommend and participate in development of new processes and systems to meet departmental needs.

• Participate in the training of internal team members on workflows and digital health technologies; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes.

• Lead the development and execution of the digital health product roadmap

• Work closely with external vendors to integrate and enhance digital health solutions

• Collaborate with external vendors and internal stakeholders across the organization to improve and increase utilization of digital health tools.

• Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.

• Regularly round with patients and families and internal end users to understand workflow and design issues that impact optimization of the product.

• Track industry trends and emerging technologies to identify opportunities for improvement and innovation.

• Analyze internal and external user data to identify areas for improvement and optimize product features.

• Report on product performance to Children's National leadership and external reference groups.

• Track and analyze issues and perform root cause analysis to reduce the inflow of recurring issues.

• Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.

• Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.

• Act as the primary point of contact for all product-related inquiries and issues.

• Maintain a deep understanding of the digital health landscape and emerging technologies.