GI Scheduler/Patient Service Representative - Gastroenterology, Westwood

Under the general supervision of the office manager, in this role, you will:

• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
• Schedule research visits based on study schedules based on length of treatment and nurse to patient ratio.
• Block MD and treatment schedules in CareConnect when requested.
• Ensure valid authorization is obtained and attached to appointment.
• Complete demographics in CareConnect,
• Coordinate referrals with other offices and handle CareConnect In-Basket and email messages.
• Work very closely with the Patient Communication Center, the physician liaisons and all providers .
• Provide back up administrative support and triage calls

Required

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Experience with financial clearance of authorizations, referrals, and or insurance verification.

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Experience in Gastroenterology,

• Experience insurgical procedure scheduling, and or surgery care coordination

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs