Coordinator, Employee and Labor Relations

• Investigation Management: Manages and completes all complaint investigations from initial intake to conclusion in alignment with college procedures. This includes handling complex allegations of law or policy violations related to EEO, discrimination, harassment, retaliation, bullying, ADA, and Title IX, ensuring all cases are processed promptly and fairly.
• Conflict Resolution and Mediation: In partnership with HR Partners, proactively works to address and resolve workplace disputes. This involves designing and implementing informal mediation and conflict resolution programs to address issues at their earliest stages, preventing them from escalating into formal complaints.
• Strategic Inclusion and Belonging Integration: Develops and promotes strategies to integrate inclusion and belonging principles into all employee relations processes and policies. Provides proactive guidance to managers on how to foster a more equitable workplace and mitigate potential sources of systemic bias.
• Data-Driven Insights and Strategic Recommendations: Analyzes data from complaints, investigations, and other employee relations activities to identify key trends and patterns. Provides strategic, preventative recommendations and data-backed reports to management and executive leadership to enhance organizational health.
• Employee Wellness and Support: Collaborates with the Employee Assistance Program (EAP), employee and ombudspersons and other wellness resources to ensure employees involved in or impacted by workplace conflicts have access to necessary support services. Acts as a resource for employees seeking guidance on navigating mental health and wellness challenges.
• Change Management, Training and Communication: Develops and implements communication strategies and training programs to ensure the successful and equitable rollout of new or updated policies and procedures. This includes crafting clear messaging and providing tools for leaders to manage change effectively. Designs and delivers awareness training for staff on key policies and professional conduct to promote a respectful and productive environment.
• Document Management: Compiles, prepares, and maintains relevant documents to create timely and comprehensive written investigative reports that clearly identify the issues investigated, relevant policies, and summary of relevant evidence and findings. This includes accurate logs, complete reports and other documentation in relations to the investigation to analyze and for a conclusion.
• Database Management: Serves as the system administrator for the college's complaint management system. Develop and maintain an organized electronic filing system that encompasses all of the office's activities within the system. Conduct biennial system audits to ensure that all case files have been completed accurately. Analyzes data and develops reports to communicate the information on a regular basis.
• Policy and Procedure Administration: Serves as one of the department's administrative experts on compliance policies and college procedures. May assist with the development of college policies and is responsible for creating and maintaining standard operating procedures. Advises supervisors of district policies and procedures in order to support employee performance management and corrective actions, including discipline and dismissal actions, and management of complaints.
• Disciplinary Action: Drafts detailed investigative reports and makes objective and factual findings that address all relevant policy issues; provides recommendations and advice for corrective action. Drafts disciplinary actions such as reprimands, suspension, demotions, disciplinary reassignment and terminations and forwards to supervisor for approval.
• Communication and Transparency: Provides timely communication to all relevant parties throughout the investigation process. Interacts with employees at all levels, helping to develop understanding, transparency, and trust around the college's investigative function. Coordinates accurate and timely responses to all union and legal requests for information and employee requests for personnel files.
• Continuous Learning and Professional Development: Maintain current knowledge of best practices and standards in higher education along with state and federal law. Actively organize and/or participate in applicable workgroups, committees and professional associations or conferences to promote continuous learning. Participate in trainings and workshops to increase knowledge, awareness, and practice of the College's diversity, equity, and inclusion initiatives.
• College Committees and System Engagement: Chair and/or participate in cross-functional committees and organize, review, and debrief meetings among stakeholders. Attend state-called or other external meetings, including district board meetings as required.
• Other Duties: Perform other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.
  
  

• Knowledge and experience working in higher education.
• General knowledge and understanding of employee handbooks to support business practices.
• Knowledge of College policies, procedures, and practices.
• Knowledge of Title IX and EEO investigation practices and processes.
• High level of skill with the Microsoft Office Suite, HRIS and other relevant computer data systems required for the position.
• Demonstrated ability to communicate effectively through both oral and written means, including the ability to write detailed written correspondences regarding disciplinary action and employee and student complaints.
• Demonstrated skills in interpreting and explaining HR policies and procedures and AAP and EE0 guidelines
• Ability to organize and maintain complex records; assemble and organize data, and prepare reports from such data.
• Demonstrated skills in time management to process a high volume of employee/labor relations issues.
• Demonstrated ability to understand, interpret and explain policies, procedures, and written and oral
• instructions related to Affirmative Action.
• Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies and educational institutions, and the general public.
• Ability to independently search for and acquire knowledge needed to perform job duties.
• Ability to conduct investigatory fact finding meetings and performance management meetings.
• Ability to work under pressure on a variety of overlapping projects.
• Ability to work with persons from diverse socio-economic and racial backgrounds.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and
procedures.

Required Education & Experience: Bachelor's Degree in Human Resource Management, Business Administration, Administrative Leadership, Public Administration, Criminal Justice, or other related field. Minimum of three years experience with supporting activities around Affirmative Action and EEO development guideline interpretation. Must have experience conducting investigations and compliance audits.

Preferred Education & Experience: Master's degree; Five years of experience as noted above.

Preferred Licensure/Certification: Title IX Certified

Competencies

Start Date: This position works in the Department of Human Resources. A start date of September 29, 2025 or October 13, 2025 is ideal.

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu