New

Operations Performance & Design Consultant

Southwest Airlines
401(k)
United States, Texas, Dallas
Aug 21, 2025
Department: Operations Strategy & Design Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Ops Performance & Design Consultant is responsible for supporting the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results. They'll support the Operations, Commercial, and Finance departments to align People, assets and network to improve processes, reduce cost and complexity, and enable and maximize revenue opportunities. The Ops Performance & Design Consultant is analytical and a skilled communicator, who is ready to drive the future of Southwest Airlines. Additional Details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Job Summary This role is responsible for supporting the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results. Supports Operations, Commercial, and Finance departments to align People, assets, and network to improve processes, reduce cost and complexity, and enable and maximize revenue opportunities. Ensures the Operations perspective is understood and considered as part of Commercial and Enterprise decisions Responsibilities Contribute to developing strategies and business insights from qualitative and quantitative information Support the structuring of complex business problems and contribute to identifying holistic solutions Distill complex problems and data sets into simple summaries that can be understood by all levels of leadership Identify opportunities through analysis that drive business decisions and long-term strategy Create value through identifying and implementing business improvements Develop well-written presentations that are clear and convey key information, including business cases, roadmaps, and other materials that support alignment efforts Support cross-functional initiatives and lead meetings with key stakeholders at all levels Support special programs and initiatives that arise from unique operational challenges Communicate timelines, risks, issues, and key decisions to multiple stakeholders Facilitate alignment across stakeholders with differing perspectives Build confidence and sustain trusted relationships with key stakeholders May perform other job duties as directed by Employee's Leader Knowledge, Skills, and Abilities Skilled in analyzing and visualizing data to generate insights Advanced skills in tools such as Alteryx, Tableau, SQL, Python, R, Excel, and PowerPoint Skilled in synthesizing information within PowerPoint presentations and delivering them to affected stakeholders Ability to use statistical and mathematical models to draw conclusions Skilled in understanding and applying information to contribute to the organization's strategic plan Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Education Required: High School Diploma or GED Experience Advanced experience and knowledge in: Presenting data-driven insights and recommendations clearly through PowerPoint, dashboards, and storytelling techniques to all levels, including executives Building strong relationships and fostering collaboration across diverse teams and functions Using tools such as SQL, Tableau, Alteryx, Excel, or similar to generate insights and visualize results Structuring and helping solve business problems by identifying trends, root causes, and improvement opportunities Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $116,350 per year to $129,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.