Senior Technical Writer

C3 AI is looking for a Senior Technical Writer to help shape the voice of our developer experience. In this role, you won't just document features-you'll craft the guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform. Your work will turn complex technical concepts into clear, practical resources that directly influence how customers succeed with C3 AI.

As a senior member of the documentation team, you'll own major areas of developer content and become a trusted bridge between engineers, product managers, and customers. You'll set the standard for accuracy and clarity while balancing the "big picture" structure of our documentation with the investigative work of tracking down elusive technical details. The ideal candidate is passionate about technology, thrives in a fast-paced environment, and is motivated by delivering high-quality content that helps customers solve real problems.

Responsibilities:

• Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
• Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Qualifications:

• Bachelor's degree. Advanced degree preferred.
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
• Comfortable in an Agile development environment.
• Strong communication skills with the ability to work across functional units.
• The work is fast-paced, but you maintain your attention to detail and keep customer advocacy at the center of your approach. If you're excited to work with some of the industry's brightest innovators in data and AI, we want to talk to you.
• Self-motivated, organized, and able to work independently and make independent judgments.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.