Associate Account Manager, Personal Lines

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.

TPG's success is driven by a culture that values partnerships. We're looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates.

Are you ready to join an amazing organization that has won too many "Employer of Choice" awards to list? Let's work together!

The Partners Group currently has an outstanding opportunity for a customer service insurance professional to join our Personal Lines team in Renton, Washington as an Associate Account Manager.

How you will make an impact at TPG

We're looking for a detail-oriented and client-focused Associate Account Manager to join our Personal Lines team. In this role, you'll be the trusted, day-to-day contact for assigned clients - building relationships, solving problems, and ensuring exceptional service. Working closely with Advisors and Account Managers, you'll help protect what matters most to our clients, while strengthening their connection to The Partners Group.

A typical day in this role

• Serve as the primary daily contact for assigned personal insurance clients, handling service requests, policy changes, billing inquiries, and claims assistance.
• Perform carrier remarkets to ensure competitive coverage options and pricing.
• Quote new households and additional lines of coverage; complete onboarding, application, binding, and payment processing.
• Review policies, amendments, and endorsements for accuracy; facilitate corrections with carriers as needed.
• Maintain clear, timely, and professional communication with clients, carriers, and internal teams.

Key details

Location: Renton, Washington (preferred) or Portland, Oregon; hybrid in-office schedule (at least 2 days/week)

Hours: 40 hours/week, Mon-Fri

Salary Range: $50,000-60,000 annually, DOE ($24.00-28.00 per hour)

FLSA Status: Non-exempt

Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.

Travel: Minimal overnight travel as business needs may require (such as visiting other TPG office locations)

What you'll bring to the table (required)

• Active Property & Casualty Insurance License (or ability to obtain within 4 months of hire).
• Minimum 3 years of insurance customer service experience in an independent agency setting, with at least 5 years of overall customer service experience.
• Experience with personal lines carriers such as Safeco, Allstate/National General, Chubb, Foremost, Hartford, Nationwide, Progressive, PURE, Cincinnati, Travelers, Arrowhead, GeoVera, and Hagerty.
• Proficiency in Microsoft Office Suite and ability to learn carrier portals and internal systems quickly.
• Strong verbal and written communication skills, with a professional, client-first approach.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.

What will make you really stand out (preferred)

• Experience using AMS360 agency management system.
• Experience using a personal lines rater (PL Rater preferred).
• Proven ability to explain coverage in clear, easy-to-understand terms.
• Skilled in building long-term client relationships and identifying opportunities for account growth.

Why join The Partners Group?

At TPG, you'll be part of one of the largest independently owned insurance brokerages in the Pacific Northwest. We value collaboration, integrity, and putting clients first - all while supporting our team members with opportunities for growth, a hybrid work schedule, and a supportive, professional environment. This includes:

• A rich benefits package including generous paid time off, medical and dental insurance, life and disability insurance, retirement plan, and employee stock purchase program
• Support and development to cultivate your knowledge and continuing education to maintain or support your professional designations
• Community Involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day

Commitment To Diversity

TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.

Apply Today

If this sounds like the right fit for your skills and experience, we'd love to hear from you! Jumpstart the application using your resume. While a cover letter is not required, we'd love to learn why you're interested in the opportunity to join us!

The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We use E-Verify to confirm the identity and employment eligibility of all new hires.