Systems Senior Engineer

Job Summary

The Systems Senior Engineer, working under limited supervision, is responsible for the daily operations support, maintenance and administration of the resources managed by Operations & Infrastructure teams. The role contributes to developing solutions on complex infrastructure projects and designs, installs, configures, and performs systems integration testing of server operating systems, security, related utilities, and hardware. The role also helps develop, revise, and document appropriate standards, policies, and procedures relating to the management, security, maintenance, recovery, and utilization of the services provided by IT and evaluates and recommends changes to improve service levels.

#LI-DNI

Job Responsibilities

• Serves as a technical resource responsible for the daily operations support, maintenance and administration of the resources managed by Operations & Infrastructure teams
• Acts as the primary liaison between the service desk and the administrators and monitors, maintains, and operates various IT systems.
• Leads the developing of solutions on complex infrastructure projects and designs, installs, configures, and performs systems integration testing of server/desktop operating systems, security, related utilities, and hardware.
• Designs, delivers, and supports system services and drives the successful operation, evolution, and support of applications and systems deployed to physical or virtual servers in the private or public cloud.
• Researches, analyses, evaluates, and monitors network infrastructure to ensure networks are configured to operate at optimal performance and recommends improvements to network operations and integrated hardware, software, communications etc.
• Supports all users and field engineers to resolve hardware issues as well as remote troubleshooting to resolve software user issues or other IT issues.
• Supports the implementation and management of servers, client devices, operating systems, application systems and infrastructure within the scope of activity of the department and provides specialized assistance to their users.
• Provides data backup, server backup and recovery services including those required for business continuity and disaster recovery operations.
• Helps develop, revise, and document appropriate standards, policies, and procedures relating to the management, security, maintenance, recovery, and utilization of the services provided by IT and evaluates and recommends changes to improve service levels.
• Implements system and data security, including controls and logging to comply with the requirements specified in the Information Security Policies and promotes adherence to standardized IT processes, strategic guiding principles, and architectural standards.
• Participates in IT infrastructure migrations, including communication and coordination and organizes company-wide backup and disaster recovery including planning and testing.
• Ensures adherence to all standard operating procedures (SOP) and method of procedures (MOP) established for the critical environments relating to the management, security, maintenance, recovery, and utilization of the services provided by IT and evaluates and recommends changes to improve service levels.
• Implements system and data security, including controls and logging to comply with the requirements specified in the Information Security Policies and designs data and infrastructure systems to adhere to best practices and security compliances.

Job Qualifications

• 5+ years of experience in Systems/IT Infrastructure or a related field.
• Bachelor's degree in Computer Science, Information Technology, and/or commensurate experience.

Licenses and Certifications

• Microsoft Certified Engineer (Preferred)
• Microsoft Certified IT Professional (Preferred)

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Technical Skills

• System Administration
• System Design and Management
• Software Development Lifecycle
• Software Test Scope Planning
• Software Test Execution
• Technical Support
• Programming Languages
• Operating Systems
• IT Operations and Infrastructure Services
• Diagnosing Hardware/Software
• Database Engineering

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.