Manager, Resident Maintence

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $73,382 - $165,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Dematic Corp. seeks an outstanding Customer Service Manager to lead teams in the U.S.

• Act as the regional/local Dematic contact for our customers, ensuring their needs are met with world-class service.
• Lead, coordinate, and direct all functions and reporting personnel to achieve business goals.
• Achieve business goals by effectively leading teams.
• Build the capabilities of the overall maintenance team, encouraging an environment of continuous learning and improvement.
• Reinforce the values of our organization by setting an example and mentoring all team members.
• Interpret and process complex, less-clearly defined issues at a professional level.
• Evaluate and implement changes in methods or procedures to improve efficiency and effectiveness.
• Identify resource needs and develop justifications to support those requirements.
• Troubleshoot and resolve complex problems to maintain operational excellence.

• An Associate's degree, technical degree, or equivalent experience.
• Broad knowledge of concepts, practices, and procedures for managing work groups and supporting related operations.
• Proven understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary actions.
• 8-10 years of successful experience in a directly related field, demonstrating key responsibilities as outlined above.
• Ability to evaluate and analyze system/equipment performance data, perform root cause analysis, and manage resolution of design-performance issues.
• Proficiency in gauging, identifying, and implementing training based on skill assessment results.
• Skilled in supervising important metrics and fault data through methods such as monitoring and measuring, evaluating and analyzing data, and directing enhancements.
• Capability to build reports and communication materials to track and report performance issues.
• Dedication to continuous improvement of maintenance and operations of Material Handling Equipment (MHE or equivalent experience) for our customers.

Join us at Dematic Corp. and be part of a team that strives for excellence, fosters innovation, and values collaboration. Apply today to take the next step in your career with us!