Telematics Support Technician

The Telematics System Analyst is responsible for coordinating all Telematics activities for the Fleet organization. This includes managing hardware installation, reporting requests, driver compliance of logging requirements, geofence management, fuel and mileage reporting for IFTA and IRP, safety alert reporting, and system user management activities.

Company Overview

With roots dating to 1891 and 8,500+ employees, MYR Group is a publicly traded holding company of 13 specialty electrical construction companies. MYR Group and our subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most notable projects including transmission/distribution/substation, commercial and industrial, storm restoration, and renewable (solar and wind farms) energy.

Essential Functions

• Device installation and maintenance
  
  • Manage new device installations
  • Activate and terminate devices
  • Set up and maintain user profiles

• Troubleshooting
  
  • Identify non-communicating devices; build appropriate work orders for correction
  • Investigate mileage and hours differences between Fleet data and Telematics
  • Investigate public complains and provide reports
• Telematics system administration
  
  • Provide various reports including alerts
  • Reconcile monthly invoicing
  • Ensure ignition sequences are collected on equipment
  • Ensure aerial components collect PTO measurements
• Develop & deliver employee training on Telematics
• Any other activities necessary to assist in maintaining accurate and useful Telematics data
• Regular and predictable attendance
• Other duties as assigned
• Essential functions of this position are to be performed at a Company-designated office or field location
• Understand and comply with the Company's Code of Business Conduct and Ethics Policy and other industry-specific professional and ethical standards

Qualifications

• 1 to 3 years of experience working with Telematics software application
• Prior experience providing Telematics training and support to users
• Analytics and reporting experience related to Telematics data
• Bachelor's or Associate's degree in Information Technology, Computer Science, Business or comparable field preferred; or equivalent combination of education and experience

Knowledge/Skills/Abilities

• Good verbal and written communication skills
• Good analytical thinking skills
• Detail oriented with strong problem-solving skills
• Time management skills
• Proficiency in MS Office Suite
• Ability to maintain confidentiality
• Working knowledge of Fleet operations

Compensation & Benefits

• • Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate. Two days per week remote work option for non-field roles depending on position and performance.
• Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.
• Dental - 100% employer-paid premium.
• ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
• Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
• Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
• Superior educational assistance program (support for educational costs, internal training, and more!).
• Company-paid short and long-term disability, life, and accidental death & dismemberment.
• Company-paid business travel accident insurance.
• Employee Assistance Plan (EAP).
• Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact our Employment Hotline at 1-855-635-1321.

MYR Group, Inc. and our subsidiaries are proud to be Equal Opportunity Employers. We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MYR Group does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer.

MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.