New

Outpatient Pharmacy Technician Call Center

Boston Children's Hospital
United States, Massachusetts, Boston
Aug 16, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The mission of the Department of Pharmacy is to provide excellent and innovative pharmaceutical care to patients and the community through safe and collaborative practices, incorporating education, research, and technology. We are currently searching for a 40-hour Pharmacy Technician to work in a call center environment in our new onsite retail pharmacy. The position will be onsite in an office setting. The shift will be mainly Monday through Friday 9:00 am to 5:30 pm with a weekend rotation obligation. Greet patients by phone with a helpful attitude. Assist with medication-related inquiries, prescription refills, and insurance questions. Refer to pharmacists as needed and use translation services for non-English speakers. Accurately receive and process prescriptions, update patient records, and handle documentation for non-electronic scripts, PMP checks, and 340B eligibility. Offer pharmacist consultations to all via phone. Verify and update insurance information, process claims, resolve coverage issues, and collaborate with pharmacists and prescribers on alternative therapies or discount options. Communicate clearly with patients about co-pays and prescriptions. Minimum Requirements: Education/ Certification High School Diploma or equivalent Current registration as a Pharmacy Technician by the Massachusetts Board of Pharmacy. Current certification by the Pharmacy Technician Certification Board or National Healthcareer Association. Completion of a Massachusetts Board of Pharmacy approved training program or a minimum of 500 hours worked as a pharmacy technician trainee. Experience Minimum of 2 years of Pharmacy Technician experience Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.