New

IT Support Specialist

TEKsystems
$26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Simi Valley
Aug 16, 2025
Description We are seeking an up-and-coming IT professional with 2-5 years' experience in IT support and administration looking to broaden their experience. Responsibilities of the position include working with the IT team to provide general IT support to Ricoh's growing employee base, taking a leading role in IT projects from conception, through implementation, and training, as well as other IT related initiatives as assigned. Duties and responsibilities * Front-line team member for employee IT support requests * Manages IT support request ticket queue * Supports our multi-tenant VoIP phone systems * Ensures timely completion, follow-up, and documentation of all support requests * Work with or escalate issues to other IT team members as appropriate for resolution * Diagnosing and resolving hardware/software problems * Helping employees best use technology at their disposal either by following company best practice or proposing new processes * New employee onboarding including setup and employee IT orientation * Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate * Maintains conference room AV equipment * Procure computer equipment as directed * Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies * Develops and maintains IT systems documentation and procedures * May require occasional work outside of normal business hours Qualifications * Minimum of TWO years IT support experience in a Windows environment with a two-year degree in Computer Science, Information Systems, or equivalent education and experience * Experience with Microsoft Active Directory, Office 365, Microsoft Teams * Experience with LAN/WAN technologies, Routing, Switching, VMWare ESXi and vCenter, Pure and HPE Nimble SAN Storage, and Sophos Firewalls * Experience with Sophos Firewalls and Endpoint Security (Vendor supported) * Experience with Cisco Meraki wireless network deployments (Vendor supported) * Broad understanding of information systems technology * Strong Microsoft Office (cloud and software) skills including Visio * Ability to multitask and manage time with limited supervision is a must * Additional requisites include strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, team oriented with strong ability to work independently, results-oriented attitude with ability to prioritize, and a talent for interacting with people at all levels * Communicates in a professional manner, follows up on requests, and takes initiative to go the extra mile * Strong helpdesk and remote support experience Working conditions * Be able to work outside regular business hours for emergency situations or IT projects requiring downtime and/or maintenance windows. * This is an on-site position at our headquarters in Simi Valley, CA. Hours are M-F from 8am to 5pm PST. Physical requirements * Occasionally move and install equipment weighing up to 50 pounds, without assistance, for various business and departmental needs * Constantly positions self to maintain computers and servers at desks across the office as well as our corporate data centers * Sitting for extended periods of time in an office environment Skills Windows 10, Troubleshooting, Service desk, Customer service, Microsoft Active Directory, Office 365, Microsoft Teams, AV equipment Top Skills Details Windows 10, Troubleshooting, Service desk, Customer service, Active directory Additional Skills & Qualifications Customer Service Attitude and Eagerness to grow is very important! Experience Level Intermediate Level Pay and Benefits The pay range for this position is $26.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Simi Valley,CA. Application Deadline This position is anticipated to close on Aug 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.