Director of Housekeeping

Description

At Saint Kate - The Arts Hotel, we believe exceptional hospitality is an art-and every detail matters. We're seeking an experienced, inspiring, and detail-driven Director of Housekeeping to lead our housekeeping team in creating the clean, comfortable, and visually stunning spaces that define our guest experience. As one of Milwaukee's most creative destinations, Saint Kate blends modern luxury with bold artistic expression. We're proud to host a diverse mix of guests-artists, travelers, business professionals, and locals-all of whom expect and deserve an impeccable stay. This leadership role calls for someone who can champion standards, develop people, and ensure that every corner of the hotel reflects excellence.

What You'll Be Doing:

• Lead and manage all housekeeping operations, including guestrooms, public areas, laundry, and back-of-house spaces

• Set and maintain high standards for cleanliness, organization, and service consistency

• Oversee staffing: recruiting, scheduling, performance management, and development of a large housekeeping and laundry team

• Partner with the Rooms Division, Engineering, and Front Office to ensure rooms are clean, maintained, and ready for guests on time

• Implement and monitor systems for quality control, safety, inventory, and operational efficiency

• Forecast department needs based on occupancy, events, and business volume

• Manage budgets, labor costs, and supply ordering in line with financial goals

• Conduct inspections, audits, and ongoing training to uphold excellence in execution

• Foster a team culture that aligns with Saint Kate's values-creativity, service, collaboration, and inclusion

What We're Looking For:

• 3-5 years of progressive leadership experience in housekeeping, preferably in a luxury or boutique hotel environment

• Proven ability to manage large teams, delegate effectively, and lead with empathy and clarity

• Strong organizational and communication skills, with a sharp eye for detail and efficiency

• Experience with scheduling software, inventory systems, and housekeeping management tools

• Knowledge of OSHA standards and safety regulations

• A guest-first mentality with a passion for cleanliness, hospitality, and team development

• Ability to work a flexible schedule, including weekends and holidays

What's In It For You?

• Complimentary, well-balanced meals every shift

• Hotel, dining, and entertainment discounts at Marcus Hotels & Resorts properties

• "Two for one" movie ticket perks at Marcus Theatres

• Competitive salary and performance bonus potential

• Paid time off and paid holidays

• Full benefits package including medical, dental, vision, life insurance (after 30 days)

• 401k with employer match and employee assistance program

• Career growth opportunities within the Marcus portfolio

About Us:

Saint Kate - The Arts Hotel is more than a place to stay-it's a living, breathing creative hub in the heart of Milwaukee's Theater District. Every inch of our space is curated to inspire, from gallery-lined hallways to one-of-a-kind guest rooms. As part of Marcus Hotels & Resorts, we believe in supporting talent, recognizing contributions, and delivering outstanding experiences-inside and out.

This job description outlines the general nature of the role and its key responsibilities. It is not a comprehensive list of all duties required.

Saint Kate - The Arts Hotel is an Equal Opportunity Employer.