Chief Administrative Officer Tufts Medical Center Physician Organization

About Tufts Medical Center Physician Organization

The Tufts Medical Center Physician Organization employs 638 physicians, 115 nurse practitioners, 147 physician assistants, 55 researchers and research staff. It's purpose is to "support, inspire and empower our diverse physician membership to provide innovative and collaborative world-class, patient-centered health care by creating an environment for transformative education, training, and research."

Location: Tufts Medical Center Boston, MA

Job Overview

The Tufts Medical Center Physician Organization's Chief Administrative Officer (CAO) is responsible for the efficient and effective operations of the faculty practice and its associated departments to drive excellent clinical, operational, strategic, and financially sustainable performance. While this role reports directly to President of the Physician Organization (PO), the dyad of the President and the CAO roles ensures a collaborative, complementary and unified leadership team. The CAO supports the President in all faculty practice governance. The CAO provides direct leadership to the Associate Vice President of the PO and Department Executive Directors to ensure the highest performance across all specialties. In conjunction with the finance leadership, the CAO operationalizes funds flow and the compensation plans of the faculty practice. The CAO will work closely with the faculty practice and Tufts Medical Center leadership teams to consistently strive for alignment across the health system, inclusive of the community practices.

Job Description

Minimum Qualifications:

1. Master's degree in business administration, healthcare administration, or closely related field.

2. Ten (10) years of previous experience in healthcare administration with at least five (5) years in a senior management.

3. Experience in establishing and maintaining strong physician relationships while leading operational & financial improvement efforts.

Preferred Qualifications:

1. Ten (10) years of previous experience in healthcare administration, preferably in an academic medical center, with at least five (5) years in a senior management.

2. Previous operations position within a high performing faculty practice is highly preferred.

3. Experience with multi-specialty and interdisciplinary Service Line development.

4. Ambulatory operational expertise across multiple locations- hospital and community based

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Leads and accountable for the operational management for each clinical department of the faculty practice including the development and execution of the annual business and operations plan for the faculty practice.

2. Supports clinical department chairs and leads the AVP and Department Executive Directors to successfully drive all operational facets including productivity, cost containment, faculty practice management, patient satisfaction, space management and physician engagement.

3. Partners with the VP of Finance to oversee the financial management of the faculty practice environment for all departments to help develop appropriate revenue and budgetary goals and to ensure that the goals are met. Provides budgeting and cost containment management for relevant capital expenditures, operational expenses, etc.

4. Leads continuous quality and process improvement. Implements standard work in collaboration with other faculty practice executives. Develops operational dashboards for each clinical area, including quality of care and service, staff satisfaction, physician relations, patient experience, and financial performance.

5. Collaborates with physician leadership and faculty practice management to ensure efficient business operations at all faculty practice locations and the smooth integration with hospital business operations, to effectively support the achievement of organizational goals.

6. Maintains an accurate sense of the market, identifies under-served needs, and suggests, researches, and recommends corresponding viable programs, expansion opportunities, etc. Recommends opportunities for business development including partnerships, etc.

7. Works in collaboration with medical staff and hospital leadership, identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable leadership to make clinical or operational process decisions, and monitor and continually improve clinical or administrative processes. Identifies and recommends appropriate performance metrics and benchmarks. Analyzes trends impacting volume at both the in-patient and outpatient level and makes recommendations to foster the programs' continued success.

8. Acts as an advocate for the physicians, ensuring that Tufts Medicine is the best place for them to work. This includes balancing the needs of our physicians with the needs of the institution, as well as collaborating with the other Departments and Service Lines to set a vision and work towards a common goal.

Physical Requirements:

1. Standard Office Environment within hospital facilities, with ability to travel to, and work from, multiple sites within Greater Boston area on a regular basis.

Skills & Abilities:

1. Work requires exceptional analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in depth, cross functional experienced based knowledge.

2. Work requires the ability to build trusted relationships with key stakeholders across organizations, accomplishing work in a collaborative, transparent manner.

3. Work requires strong communication and change management skills to effectively deal with conflicting views or issues and mediate fair solutions, and well-developed writing skills. Must seek out multiple perspectives and actively listen and respond to divergent points of view.

4. Work requires the identification and resolution of important, ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the health care industry.

5. Work requires the ability to effectively lead employees within assigned areas of responsibility and to persuade and negotiate with peer-level department heads and/or with external agencies/facilities on issues and programs that impact assigned department as well as other departments/divisions.

6. Work requires the ability to lead transformational change while fostering an inclusive environment for team members.

7. Knowledge on how the clinical, research, and academic missions intersect.

8. Proven ability to successfully manage change.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An executive role that provides strategic vision and/or tactical/strategic direction across multiple teams with the majority of time spent on overseeing area of responsibility and directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. An entity sub-function head role accountable to establish and implement strategies that have short to mid-term (1-3 years) impact on business results in alignment with function objectives. Leads multiple teams of directors/senior managers and managers and develops short to mid-term (1-3 years) plans for optimizing the function or sub-function and the talent required to execute strategies in job area.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.