HRIS / Workday Analyst

We're looking for a Workday/HRIS Analyst to play a key role in supporting and optimizing our HR systems. In this role, you'll take ownership of daily Workday operations-focusing on HCM data transactions, configuration, and reporting-while serving as a go-to expert and escalation point for our People Services team. Experience with Workday is required for this role and experience with implementing new modules and integrations is highly preferred!

You'll manage incoming system issues via our case management tool, document processes, and support end-user training across the organization. Reporting to the HR Technology Manager, you'll collaborate closely with HR, IT, and business stakeholders across Bagel Brands and Caribou Coffee, helping ensure our HR tech drives efficiency, enables growth, and delivers results.

We offer full benefits (Medical, dental, vision, HSA/FSA, disability, life insurance), 401k+ company match, self-managed PTO, tuition reimbursement, adoption assistance, EAP, and more! We are targeting $75,000-$85,000 base salary with annual 10% bonus potential. This is a hybrid role and is required to work 2-3 days in office. We are located at Colorado Blvd. & I-25 in Denver.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Provide support for production environment while partnering with HR Services team to investigate inquiries and develop detailed resolution for the end user as an escalation point.
• Responsible for researching Tier 2 type Workday HCM transaction questions received from the HR Services team. Partner with HR Services/HRIS team members to work through system issues.
• Process transactions in Workday in support of end users both in the Support Centers and in the field.
• Help maintain data integrity and accuracy in systems by running queries and analyzing data.
• Process improvement and solutioning of issues as they occur
• Process or assist with processing hires, job changes, terminations, organizational structure changes, assign location, supervisory, company, and cost center, and custom organizations to workers
• Apply creative thinking, individual initiative, and a call for action and urgency
• Assist in the review, testing, implementation, training, and communication of Workday biannual upgrades and/or off-cycle updates.
• Create documentation of enhanced processes, procedures, and results and assist in training coordination to appropriate audience using various modes of communication.
• Conduct regular audits of system security, processes, access, permissions, and approvals.
• Help support integrations and issue logs between Workday and other internal and external systems/vendors.
• Support and execute system reporting to provide reports, metrics and dashboards to business partners, managers and executives to utilize Workday analytically.

REQUIRED KNOWLEDGE, SKILLS & ABILITES:

• Strong communication, relationship building, and negotiation skills
• Ability to work both independently and collaborate in a team environment.
• Ability to handle highly sensitive data with integrity and discretion.
• Demonstrate strong analytical and relationship building skills
• Ability to work with all levels of the organization.
• Must be able to multi-task and juggle frequently changing priorities in a fast-paced environment.

EDUCTION / TRAINING / EXPERIENCE:

Required:

• 3+ years of experience in HR systems including report creation, data management, and executing advanced transactions
• Hands on configuration experience Workday HR Systems
• Workday Reporting capability and understanding Workday Organization data
• Experience in supporting internal HR clients
• Proficient Excel (pivot tables, v-lookup etc.) and analytical skills.
• Outstanding customer service and interpersonal skills

Preferred:

• Experience with benefit vendor files, error logs, research, and resolution.
• Bachelor of Computer Science, Human Resources or Business-related field.
• Experience managing compensation programs, workflows, and Workday processes.