Healthcare Staffing- Branch Lead

BASIC PURPOSE:

The Branch Lead supports daily branch operations by assisting with staffing coordination, tracking key performance metrics, and providing administrative oversight to site coordinators. This role serves as a resource for clients, caregivers, and staff, ensuring smooth workflows, timely placements, and compliance with company processes under the direction of the Branch Manager.

ESSENTIAL FUNCTIONS:

1. Monitor and track open orders, weekly placements, and key staffing metrics such as enrollments, increases, decreases, and caregiver assignment changes.
2. Assist coordinators in filling open orders and ensuring all staffing needs are met promptly.
3. Monitor staffing levels and communicate urgent coverage needs to the team.
4. Forecast potential scheduling issues and work with management to address them.
5. Oversee scheduling tasks, including home visits and in-office coverage, as assigned.
6. Act as a point of contact for clients and caregivers, addressing routine questions, scheduling requests, and basic concerns.
7. Support the timely placement of qualified caregivers and healthcare professionals.
8. Provide daily operational direction to site coordinators and administrative staff as instructed by the Branch Manager.
9. Organize and host weekly coordinator meetings to share updates and address challenges.
10. Assist with training and onboarding of new coordinators on branch processes, systems, and compliance requirements.
11. Maintain accurate records, documentation, and system notes in accordance with company standards.
12. Monitor open unemployment claims, ensuring coordinators respond promptly and that employees are offered available work per policy.
13. Support quality assurance efforts, including assisting with audits, compliance checks, and client satisfaction follow-ups.
14. Prepare and submit weekly staffing and placement reports to the Program Manager.
15. Review caregiver timecards for accuracy and coordinate with payroll to resolve discrepancies.
16. Respond to employment verification requests, collaborating with payroll to confirm pay and rate details.
17. Maintain a consistent on-site presence during scheduled hours unless otherwise approved.
18. Perform other duties as assigned by the Branch Manager or Program Manager.
19. All other duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

REPORTING RELATIONSHIPS:

• No direct report

QUALIFICATIONS:

• 3 years of staffing coordination, scheduling, recruitment, or administrative support experience; healthcare or homecare industry preferred.
• Familiarity with healthcare regulations, compliance requirements, and staffing processes preferred.
• Demonstrated ability to build and maintain positive relationships with clients, caregivers, and team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Excellent communication skills (verbal and written), with strong interpersonal and customer service abilities.
• Attention to detail and accuracy when handling documentation, schedules, and payroll-related items.
• Effective time management and ability to multi-task while maintaining quality and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn new software systems.

Education: High School or equivalent required. Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

WORK CONDITIONS:

• Typically operates in an office environment.
• Flexible hours may be required to accommodate client needs and operational demands.
• Fast paced working environment; must be able to manage competing demands and changing priorities with a positive attitude.

• Travel maybe up to 25% of the time.
• Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

REMOTE WORKER: (if applicable)

• Must be able to successfully dedicate full attention to job duties during work hours.
• Must have an office like environment to work in with minimal noise and disruption.
• Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router.
• Must meet all standards and requirements of the Company's Telecommuting Policy.