Senior Office Assistant (Patient Experience)

What's Available:

• Hours: 40 hours/week

• Starting wage of $18.63 + more with experience

• Shift: Monday - Friday from 8:00am - 4:30pm, no weekends or major holidays!

• Department: Patient Relation Services

What You'll Do:

• Point of contact for patient feedback, writing reports, and directing them to correct department and/or person.

• Handling positive and negative feedback from patients in a professional and empathetic manner and comfortable taking high volume phone calls.

• Provide advanced clerical and administrative support across multiple departments using various computer systems and applications.

• Independently research, design, and prepare complex reports and documents, ensuring accuracy and proper formatting.

• Deliver exceptional customer service while managing complex inquiries and coordinating services for internal and external customers.

• Manage high-volume calendar scheduling, including appointments, meetings, and travel arrangements for division staff.

• Coordinate divisional projects, educational sessions, and events, while adhering to deadlines and maintaining confidentiality.

Why You'll Love It Here:

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Top-rated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work.

• Work/Life balance to love what you do and where you live.

What You'll Need:

• High school diploma or equivalency and post high school training lasting a minimum of one year in a formal a Business/Computer/Administrative/Secretarial/Office program, training, or course work

• Able to multitask, be organized, and is detail-oriented

• Strong customer service and empathetic listening skills

EmplifyHealth is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.