New

Digital Experience Manager

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Jul 08, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: LG Electronics is seeking a customer-focused, results-driven Digital Experience Manager to lead the development and optimization of support content on LG.com. In this strategic role, you will champion customer-centric digital experiences by creating, managing, and evolving high-impact support pages that help customers research, purchase, and get the most value from their LG products. You will bring deep expertise in digital content strategy, UX best practices, and cross-functional collaboration to elevate LG's online support experience. This role offers a unique opportunity to shape the way millions of customers interact with LG's brand, products, and services online. Responsibilities: Develop a comprehensive strategy for enhancing the LG.com Support pages, with a focus on usability, content quality, and customer satisfaction. Lead the planning, creation, and maintenance of service and support content across LG's digital channels, ensuring alignment with business goals and customer needs. Drive consistency in content standards, tone, structure, and experience across all support-related touchpoints. Manage relationships with global and regional content teams, internal stakeholders, and creative partners to ensure efficient content operations and governance. Oversee the local support content database, ensuring timely updates, accuracy, and relevance. Leverage customer feedback, behavioral analytics, and SEO insights to continuously improve content performance and user experience. Collaborate with UX/UI teams to optimize content across templates, components, and design systems. Advocate for the voice of the customer in content decisions and ensure every piece of support content adds real value. Partner with SEO and digital analytics experts to increase content discoverability and organic traffic. Monitor KPIs and report on performance trends using tools such as Excel, Tableau, or similar. Qualifications / Education / Experience: Bachelor's degree in communications, marketing, digital media, or a related field. Minimum 4+ years of experience in content strategy, content marketing, or digital content management. Strong understanding of digital content best practices, customer journey mapping, and UX principles. Demonstrated ability to manage complex content initiatives across multiple teams and stakeholders. Experience creating editorial calendars and overseeing content production lifecycles. Proficiency in analyzing data and generating insights to drive content improvements. Exceptional verbal and written communication skills. Working knowledge of SEO strategies, content performance metrics, and digital analytics. Proficiency in tool such as CMS platforms, Excel, and Tableau; experience with AI technologies is a plus. Preferred Qualifications: Experience in consumer electronics or support/service content. Knowledge of content automation, structured content, or component-based content models. Familiarity with AI-driven content optimization or personalization tools. Recruiting Range $100,000 - $115,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.