Project Manager for Quality, MGB Emergency Medicine

• An advanced degree in business or healthcare administration is desirable but not required.
• A minimum of 3-5 years of progressively responsible leadership in a hospital setting or large health care organization with proven leadership and management skills.
• Knowledge and expertise within the department are preferred, but not required. Knowledge and expertise in department organization and clinical care are required.
• Capable of working in an extremely complex academic medical center as part of a large integrated delivery system with many matrixed relationships
• Must be a skilled communicator and team builder.
• Exemplary interpersonal communication skills are required to interact effectively with senior management and physicians on sensitive political and confidential issues.

General Responsibilities:

• Supports the Vice Chair of Quality/Assistant CMO and Administrative Director of Quality in advancing strategic quality goals and performance improvement initiatives across MGB Enterprise Emergency Medicine.
• Develops and documents long-term plans to enhance quality and safety across MGB Enterprise Emergency Medicine under the guidance of the Vice Chair of Quality/Assistant CMO and Administrative Director of Quality.
• Maintains a comprehensive list of ongoing and planned projects, working with department leadership to prioritize and implement key initiatives.
• Supports and monitors progress toward individual quality and integration goals established by MGB EM Quality leadership.
• Provides high-level project support to design and implement quality improvement interventions and programs in collaboration with physicians, nurses, and administrative leaders throughout MGB Enterprise Emergency Medicine.
• Supports clinical communications related to quality and safety initiatives across the MGB system.
• Serves as the administrative lead for the AMC EM Mortality, Morbidity, and Improvement (MM&I) Conference and the MGB Quality & Safety Grand Rounds.
• Collaborates with MGB and EM data analysts to collect and analyze data that informs and supports Q&S decision-making.
• Leads the workflow for reviewing, approving, and maintaining policies and guidelines for MGB and AMC EM.
• Manages applicable AMC or MGB Quality Incentive Programs, recommending meaningful metrics and initiatives for inclusion. Monitors results and provides ongoing recommendations to improve performance.

Credentialing:

• Supports the Vice Chair/Asst CMO or their delegate in managing the process of credentialing and privileging staff.

Patient Experience:

• Assists in the review of NRC patient experience data across MGB Enterprise EM and supports quality review.
• Coordinate alignment of patient experience data review and tracking workflows across MGB Enterprise EM.

Health Equity:

• Assists the Vice Chair of Quality, Assistant CMO, in the implementation of system-wide health equity activities.

Well-Being:

• Reviews findings of the Safety Culture Surveys and works with ED physician, nursing, and administrative leadership to understand results, identify trends, and propose and implement projects and recommendations.
• Provides project management support for the implementation of initiatives and programs related to well-being within the Department.

Professionalism and Performance:

• Supports alignment of the OPPE and FPPE processes across the MGB Enterprise EM.
• Manages central tracking and reporting for OPPE and FPPE.
• Provides project management support to the Vice Chair of Quality/Assistant CMO or their delegate in managing concerns in clinician knowledge/skills/ability/behavior, as well as ensuring execution and compliance with corrective action plans and performance improvement activities.

Other:

• Provides project management and general administrative support to other EM operations initiatives as needed