Help Desk Technician I or II

At Everus, employees come first. We provide great pay, benefits and growth opportunities to more than 8,000 highly skilled team members across the country who are united by the common goal of safely Building America's Future. We take great pride in the work our employees do each day, which drives our success as one of the Top 10 largest specialty contractors in the nation, and we will ensure you have the tools, training and opportunities for a successful career. We look forward to having you on the team!

Provides first-level and second-level service desk IT support for personal computer and mobile equipment, operating system software, and company-standard desktop applications for Everus and its operating companies. Resolves complex technical issues. Assists with system maintenance and escalates unresolved issues.

Responsible for understanding, upholding, and promoting the Everus 4EVER Strategy.
Employees | Value | Execution | Relationships

Help Desk Technician I:

• Must possess a working knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field; or
  Three years' experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

Help Desk Technician II

• Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field; and
  Four years' experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

• Works Help Desk established schedules including overtime hours as required and time periods that extend beyond the normal helpdesk business hours, Monday through Friday.
• Assists help desk technician I in best practices, troubleshooting and customer service.
• Troubleshoots and resolves computer, application, system, device, access, or performance issues associated with company standard personal computer hardware and software for the employees of Everus, including its operating companies.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Escalates issues to appropriate teams or help desk supervisor, as needed, and works to provide resolution while maintaining call ownership to ensure incidents have been addressed.
• Prioritizes support requests in line with business priorities.
• Documents incidents and resolutions for future reference.
• Develops and maintains appropriate documentation to be used for training and as a reference when key personnel are absent.
• Prepares reports as directed by management to monitor and manage the Help Desk function.
• Installs, configures, and upgrades company standard personal computer hardware and software to operate in a stand-alone or networked environment at local and remote company locations, such as personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products and related software applications.
• Performs other tasks and special projects as assigned.

• Wage Range: $49,560 - $69,380.
• Annual short-term incentive bonus of up to 10% of eligible wages based on eligibility and company goal achievement.
• Medical insurance (health savings account), including free programs like Learn to Live, Omada and Included Health.
• Virtual care options, including Hinge Health, virtual primary care and Doctor on Demand.
• Prescription delivery service.
• Dental insurance.
• Vision insurance.
• Life insurance for employees, spouses and dependents.
• Accidental death and dismemberment (AD&D) insurance.
• Flexible spending accounts.
• 401(k) plan with matching contribution and retirement contribution.
• Employee Assistance Program.
• Disability insurance.
• Sick leave
• Vacation.
• 11 paid holidays.
• Flexible work hours, where feasible.
• Employee discount programs.

• CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.

• Background check, MVR and drug screen may be required.

(This position may close early if a sufficient number of applications are received.)

Current Everus employees: Ask HR about our referral program!