Program Manager, Senior

Your Role

The Federal Employee Program (FEP) Clinical Support Coordinator team is responsible for phone, fax, and email intake, outreach and engagement calls, and supports the greater FEP team with mail and care management referral support. The CSC Program Manager, Senior will report to the Manager FEP Non-Clinical Operations. In this role you will lead the Clinical Support Coordinators on the care management team. This leadership position is essential in driving improvement in outreach efforts and initiatives, ensuring effective operations, and supporting the team in achieving its goals. By combining strategic oversight and hands-on involvement, this role contributes significantly to the overall success of care management initiatives.

Your Knowledge and Experience

• Requires a bachelors degree or equivalent experience.
• Requires at least 5 years of prior relevant experience.
• Must be strong and effective communicator, with the ability to multi-task.
• Must have experience as a Senior/Advanced Clinical Support Coordinator or equivalent experience.
• Must have strong attendance record.
• Must be able to sit for extended periods of time and read information on one computer screen and apply that information on a second computer screen to complete documentation.
• Must be able to support team members and department goals.