Facilities Services Representative

The University of Virginia, Facilities Management, is seeking a Facilities Services Representative. Facilities Management (FM) supports the University of Virginia's wide range of research, academic and patient care programs. With over 1,200 employees dedicated to excellence, Facilities Management is responsible for the day-to-day operation, repair, and maintenance of UVA's buildings, infrastructure and grounds as well as other University-owned and leased properties.

Position Summary:

The Facilities Services Representative swiftly categorizes, authorizes, and assigns for execution of a high volume of facilities service requests and provides administrative and business support to the hundreds of employees that are the Facilities Management's Operations, Utilities, and Program and Informatics Departments. The incumbent provides exceptional customer service for customers throughout the University and the University's hospital and advanced administrative support.

Required Qualifications:

• High School diploma or Equivalent

• Up to 4 years of Customer service and communication experience in a demanding and fast-paced environment.

Preferred Qualifications:

• Considerable experience in customer service or answering phones in a call center.

Knowledge, Skills and Abilities:

• Knowledge of general office procedures.

• Knowledge of and experience utilizing typical spread sheet, desk top publishing, and word data applications.

• Demonstrated proficiency in data system utilization.

• Ability to interact positively with a variety of entities, in a large complex organization.

• Well-developed ability to work independently and efficiently and as a team member.

• Excellent knowledge of grammar and spelling.

• Ability to discern confidentiality of material.

• Ability to prioritize, manage, complete multiple tasks.

• Ability to work during inclement weather, emergencies, weekends, and some holidays, and after normal work hours as needed to support essential functions.

• Proficiency in Microsoft Office Suite, Outlook, and Desk Top Publishing Programs.

• Good understanding of relational databases.

Compensation:

The Anticipated Hiring Range for this position is $18.00 - $21.00 per hour ($37,440 - $43,680 Annually). This is a full-time position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave

• Health plan with options to meet healthcare and financial needs

• Retirement through the Virginia Retirement System

• Tuition and professional development benefits

• Employee wellness program featuring activities to earn up to $500/year

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

To Apply:

Apply online at http://jobs.virginia.edu/us/en/job/R0074173/Facilities-Services-Representative. Internal applicants must apply through their UVA Workday profile.Complete the application, and upload the following Required materials:

• Resume

***Please note that you MUST upload ALL REQUIRED DOCUMENTS into the CV/Resume box, into which multiple documents can be uploaded. Applications that do not contain all of the required documents will not receive full consideration.***

This position will remain open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter, at hjv5vm@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.