Student Services Specialist

Under the supervision of the Associate Dean for Student Affairs and the Learning Environment, the Learning Environment Specialist assists in implementing learning environment programming for the School of Medicine (SOM) and School of Health Professions (SHP) for the Macon & Joan Brock Virginia Health Sciences at Old Dominion University. This role will provide programmatic staff support in the following areas: student mistreatment, student conduct and professionalism, and educational outreach

Program Development for SOM and SHP students
• Assist in the development of educational outreach programs for the FOCUS (Finding Opportunity in Collegiality, Understanding and Sensitivity) initiative to encourage a positive learning environment.
• Create resources to assist in the community's education on the SOM and SHP Compact between Teachers and Learners and the mistreatment of students.

• Identify published literature to support the development of new materials. Assist in the design of digital resources to assist in the education on mistreatment, including the development of educational videos to be used in trainings.

• Process and Address Incoming Reports for SOM and SHP students

• Assist with processing incoming reports on student misbehavior and the learning environment, including but not limited to, professionalism, student mistreatment, and alleged violations of the SOM and SHP Expectations for Student Conduct Policy.
• Assist with processing Medical and Medical Masters Students' Leave requests
• Meet with students for lower level concerns and to reinforce expectations.
• Maintain and complete documentation related to student reports. Maintain confidentiality of student information in accordance with the Family Education Rights and Privacy Act and Commonwealth of Virginia statutes

• Other duties as assigned

Some college coursework is required; bachelors degree is preferred.

Prior related experience in a work or university setting

Proficiency in using Microsoft Word, Excel and PowerPoint.

Strong planning, time management and organizational skills.