Software Business Analyst

The Software Business Analyst will serve as a critical liaison between business stakeholders and development teams. The Software Business Analyst is responsible for gathering, refining, and communicating business requirements in a way that aligns with Agile best practices and supports efficient, high-quality software delivery.

The Software Business Analyst will closely collaborate with the product owner(s), software developers, application power users, and project managers on multiple projects and applications simultaneously and play a key part in shaping product direction by advocating for sustainable, high-impact improvements based on analysis of user needs, client feedback, and system usage patterns. The Software Business Analyst is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE.

RESPONSIBILITIES AND DUTIES:

Requirements Discovery & Analysis

• Engage stakeholders (internal and external) to elicit detailed business requirements through interviews, workshops, and document review.
• Reframe solution-oriented requests into structured business problems with a focus on actionable software requirements.
• Analyze existing business processes and propose improvements in the context of feature changes or system enhancements.
• Evaluate requests for feasibility, business value, and impact; offer better-aligned alternatives when appropriate.

Documentation & Ticketing

• Translate requirements into actionable user stories with well-defined acceptance criteria.
• Document and manage feature requests in the ticketing system, ensuring lifecycle tracking and version control of evolving requirements.
• Prepare supporting visuals (flowcharts, mockups, or diagrams) to enhance understanding when appropriate.
• Organize tickets clearly with relevant business and technical context, ensuring alignment with internal standards and terminology.
  

Collaboration & Delivery Support

• Actively participate in refinement sessions, sprint planning, and retrospective meetings.
• Serve as the primary point of contact for clarification throughout the development lifecycle.
• Collaborate with QA teams to ensure test plans align with acceptance criteria and business expectations.
• Facilitate feature demonstrations and collect feedback from business representatives.
• Communicate requirement changes and deadline risks proactively across teams.
• Travel up to 10% of the time to client sites for kick-off meetings and discovery visits.
  

Continuous Improvement

• Actively identify and flag incomplete, conflicting, or missing requirement elements early.
• Propose enhancements to internal requirement gathering or documentation processes.
• Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality.
• Assess client support calls and feedback to identify usability issues and enhancement opportunities.
• Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms.
  

QUALIFICATIONS:

• 5+ years of relevant work experience
• Bachelor's degree in related field
• Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks
• Exceptional communication and stakeholder facilitation skills
• Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools
• Strong analytical, organizational, and problem-solving abilities
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to interpret data requirements, business logic, and relational database concepts
• Ability to perform effectively in a fast-paced software development environment
• Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook)
• Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively
• Experience creating wireframes, user flows, or process maps using tools like Lucidchart, Miro, or Balsamiq is preferred
• Understanding of SQL or relational data concepts and ability to read queries is preferred
• Knowledge of the financial, claims, or regulatory software domain is preferred
• Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
  

All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.

SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $85,000 - $100,000.

In addition, Kelmar provides the following benefits:

• Medical, Dental and Vision Insurance
  
• Flexible Spending Plans
  
• Basic Life, AD&D, and Voluntary Term Life Insurance
  
• Disability Insurance
  
• 401(k) Plan with Company Match
  
• Paid Parental Leave
  
• Paid Time Off
  
• Tuition Assistance
  
• Eligible for Discretionary Annual Bonus

The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!

Kelmar Associates is an equal opportunity employer

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