Sr Customer Success Mgr

03-Jul-2025

US Remote, US Tampa, FL

10405BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

• Manage a portfolio of accounts to provide a seamless customer experience, proactively engaging to identify opportunities for increased adoption, consumption, and expansion throughout the customer lifecycle.
• Develop and execute long-term strategic account plans (6-12 months) to drive retention, customer growth, and value realization.
• Employ a consultative approach to address customer needs, introduce innovative solutions through close collaboration with the Product team, and procure customer testimonials to promote growth.
• Understand the unique organizational landscape of each account, establish executive-level relationships, and maintain a social media presence to showcase thought leadership.
• Anticipate and communicate at-risk customer situations early, utilizing Gainsight Call to Action (CTA) to develop tailored retention strategies and ensure risk CTAs are resolved.
• Collaborate with internal teams (Cloud, Product, Support, Growth & Retention) to ensure a seamless customer experience and resolve escalations.
• Conduct business reviews according to product and ACV expectations, reporting to management on goal status, upcoming initiatives, and expansion opportunities.
• Utilize data-driven insights to support strategic client conversations, highlighting platform performance, adoption, and ROI to demonstrate ongoing value and drive informed decision-making.
• Continuously learn and develop through Allego and other learning platforms, staying current with product content, industry trends, and Customer Success best practices.
• Update primary systems (e.g., Salesforce, Gainsight) daily for proper planning and seamless collaboration, and analyze customer data to identify trends and provide recommendations for improving the customer experience
• Due to the nature of Enterprise customers, some travel will be required.

Qualifications

Minimum of 5 years as Customer Success Manager, dealing with Enterprise Customers.

Compensation Information

The U.S. On-Target-Earnings (OTE) for this position is $78500.00 - $137250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

20%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.