Patient Access Supervisor - Ellsworth, ME

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 50 Union St in Ellsworth, ME 04605.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Directly supervises the Access Center Associates and supports the Manager of Access Services in ensuring associates meet performance and productivity expectations. This includes preparing/monitoring the staff schedule, tracking productivity measures, reviewing time and attendance and payroll, and overseeing overall daily operations
• Prepares and distributes department documents or information as designated by the department manager
• Ability to ensure adequate staffing levels for department are met and assist as needed
• Addresses employee questions and needs, to find appropriate and timely resolution
• Audits staff performance and holds routine rounding with employees to address error resolution, goal setting, and encourage efforts
• Completes disciplinary actions when appropriate and shares with the manager for review when necessary (written warning or above)
• Serves as the first point of escalation to assist with customer question, complaints, or needs
• Monitors and strives to exceed KPIs and department goals. Assists managers with associated LEM goals
• Maintains a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and non-punitive communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns
• Maintains and exhibits a current knowledge of profession and participates in continuing education
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent years of work experience
• Must be 18 years of age OR older
• 3+ years of related experience within Patient Access functionality
• Working knowledge of computer related skills to send and receive emails, type general correspondence, and enter data into spreadsheets or other software applications
• Ability to delegate work, set clear direction, and manage workflow
• Proven verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals
• Ability to train staff and develop subordinate's skills.
• Ability to foster teamwork among staff members
• Ability to navigate and utilize system applications and associated materials needed to perform duties
• Proven self-driven with an ability to multitask and prioritize based on daily needs
• Proven solid coaching and mentoring skills.
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 50 Union St in Ellsworth, ME 04605.
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• 1+ years of leadership experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 - $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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