Director, Worker's Compensation Claims

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Director of Workers Compensation Claims to lead technical training strategies and efforts in the Claim Department. Reporting to the Vice President of Claims Technical, the successful candidate will lead 3 Technical Claim Specialists and have overall responsibility for defining and meeting the organization's technical training needs and supporting the onboarding of new adjusters.

Training and Development: Lead the line of business technical training strategy, including prioritization of needs and delivery. Work cross-functionally, partner with Learning & Development, and use data and analytics to identify training needs and implement a plan to meet them.
• Training Content: Working in partnership with Learning & Development, lead the building of training content and a technical training library that is inclusive of both online and classroom modules, and that aligns to support the ongoing development of technical staff from Associate to Senior Examiner.
• Technical Skill Development: Lead the creation and delivery of technical training on the claim lifecycle, including coverage analysis, investigation, litigation management, jurisdictional compliance, reserving practices, return-to-work efforts, cost containment strategies, medical causation, and similar programs.
• New Hire Onboarding: Ownership and oversight of the process of onboarding of experienced and non-experienced new hires to ensure success, in partnership with claim offices.
• Development Roadmap: Develop a time-based technical roadmap for development of junior staff from Associate to Senior Examiner, including KPIs that link to qualitative improvements to staff development and advancement.
• Claim Associate Program: Strategy and thought leadership around the Claim Associate training program, including efforts geared to transition Associate Adjusters from trainees to fully productive adjusters.
• Branch Support: Work in partnership with the Zonal leads and Technical Oversight team to tailor training programs to meet the evolving needs of individual zones and branch offices, ensuring uniform knowledge and addressing jurisdictional nuances. Ensure alignment to quality assurance reviews and zone and office quality improvement plans.
• Communication: Provide leaders with consistent updates on onboarding and training programs.

• 7-10+ years of Workers' Compensation claim experience or the equivalent.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to mentor, train, and be a leader within the organization.
• Effective communication skills with ability to present to senior leadership.
• Ability to independently manage multiple projects and project teams.
• Strong listening and communication skills.
• Ability to work in a matrixed organizational structure.
• CPCU, AIC designation, adjuster licensing program or other industry training programs a plus.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.