Laboratory Informatics Analyst

The Laboratory Informatics Analyst role is an advanced staff position responsible for operational support, optimization, and adoption activities supporting enterprise-wide laboratory applications, specifically the Laboratory Information System and non-Epic integrated clinical solutions. The Laboratory Informatics Analyst is expected to coordinate optimization activities including research, design, approval, testing, and

communication phases using innovative change management strategies. This role will involve work with cross-functional IT and operational teams along with Executive Leadership.

Hours: Monday-Friday 8am-4:30pm

Location: Remote - applicants preferably reside in the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Operational Support

• Researches and communicates options to support decision-making discussions
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement
• Research solutions to improve service such as processes, standards and/or products
• Supports strategies and methodologies to implement efficient and effective methods to furnish healthcare providers and laboratories with accurate and timely information
• Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective communications
• Establishes a relationship with key customers and provides them with direct support in their role. Key customers include Market Lab Directors, Regional Informaticists, Regional Leadership, Regional Service Managers, and Pathologists
• Develops and coordinates communications regarding LIS-related training including, but not limited to newsletters, videos, webinars, and other written materials to supporting the change management process
• Accurately maintains the necessary procedures, documentation, and records to ensure the Laboratory Information System (LIS) is in an "inspection ready" state to meet CAP guidelines and all other applicable standards and regulations including the FDA, HCFA, OSHA, and DNV
• Maintains system and related documentation including routine operating policies, procedures, and backup contingency plans. Oversees the routine updating of system tables and directories such as the test catalog, SharePoint site, and Teams
• Acts as the point of contact for external clients by providing IT technical expertise, consultation, and support to clinics and customers of Laboratory outreach program. Notifies clients of changes in testing, delays, or downtimes. Works to be aware of customer needs and proactively works to resolve issues
• Works in close cooperation with the Laboratory Management, holding regular meetings with supervisors to receive direction from Lab Technical, Lab Outreach and Client Support Managers
• Assists with the evaluation of the event management program outcomes and the internal/external audits to assist Laboratory Management staff in developing appropriate corrective actions
• Ensures that timely and accurate clinical diagnostic information is provided to healthcare professionals so that patient care and customer service is of the highest quality. Oversees sites' failed faxes and chart corrections processes

Project Management

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue

Required:

• Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution
• 2 years of experience working in a clinical laboratory

Preferred:

• Bachelor's degree in a chemical, biological or clinical laboratory science or medical technology from an accredited institution