Dental Office Administrative Assistant - Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Dental Office Administrative Assistant - Brooklyn.

In this role, the successful candidate Supports front desk activities at Southwest Brooklyn Dental, the primary Orthodontics site at Family Health Centers at NYU Langone Health. Primary responsibilities include scheduling, registration, confirming appointments, claims and preauthorization submissions, referral management and patient follow up.

Job Responsibilities:

• Able to enter all charges and diagnosis on encounter forms on a daily basis.
• Greets and interviews patients, family, or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record, registering patients and creating appointments.
• At each patient visit, verifies patient insurance/address/telephone/contact information for billing and notification purposes; initiates appropriate procedures to maintain accurate patient and/or department records in the sites registration system.
• Maintains accurate information regarding all insurance accepted by practice (including Commercial Insurance, HMOs, etc.); maintains accurate information regarding what services are covered by each plan, any deductibles or coinsurance required. Corrects and updates patient demographic and insurance information.
• Answers questions and provides information regarding the practices policies and procedures.
• Communicates with patients to schedule appointments in a timely manner to maximize patient satisfaction via telephone and in person. Screens and refers patient calls for same-day appointments to appropriate clinical staff
• Contacts patients prior to appointments for reminder purposes via telephone and contacts patients who miss appointments to reschedule.
• Relieves other employees while they are on breaks, vacation, sick leave and/or attending trainings/meetings as assigned by supervisory staff.
• Reports problems with workflow, procedures, conflicts and/or other concerns encountered in the workday to supervisory staff.
• Performs a variety of clerical duties involved in maintaining patient medical records to include filing and scanning loose notes and reports in accordance with established priorities and procedures.
• Checks medical record for signatures, dates, permission forms, and other pertinent information. Checks procedures and coding of services rendered as appropriate
• Performs cashiering tasks as assigned.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Picks up and delivers packages or mail as required outside of hospital and clinic premises.
• Other duties as assigned.
• Generates and sends patients letters, forms, and reports as directed by the supervisor.
• Notifies the dentist of record of all missed appointments at the end of each session.
• Registers and processes patients in all areas accurately and timely as per established procedures.

Minimum Qualifications:
To qualify you must have a HS Diploma + 2 years work experience

Preferred Qualifications:
2 years work experience or Associates degree in lieu of work experience.
Experience working in Orthodontic clinic.
Bilingual Spanish or Chinese

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $33,778.63 - $53,742.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here