Director of Program Management
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 02, 2025 | |
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OverviewOur organization focuses on building and delivering AI solutions and enterprise software that empower businesses to achieve more. This team drives innovation in cloud computing, data analytics, artificial intelligence, and enterprise services, ensuring robust and scalable solutions for customers worldwide. We are looking for a Director of Program Management. In this role, you will report to and work closely with the Commerce Customer Enablement (CCE) team to drive AI/CI (Artificial Intelligence/Customer Insights) priorities that landing accelerated results for our commercial customers and partners. Acting as both a trusted partner and strategic AI thought leader, you will help advance Microsoft's AI transformation agenda and ensure the team's impact is aligned to organizational priorities that land transformational outcomes for both our commercial customers and Microsoft. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesStrategic AI/CI Transformational Leadership:Identify and surface key insights across multiple business area that present as transformational opportunities;Develop strategy and assist in driving cross organizational projects that scale transformational impact for our customers and Microsoft;Analyze and influence cross-team leadership to land transformational opportunitiesSynthesize insights from across workstreams into clear, actionable recommendations that support timely decision-making.Serve as a strategic orchestrator across organizational pillars, ensuring all initiatives ladder up to the VP's top priorities.Accelerate AI transformation priorities, especially around "agentification" and applied AI, by enabling execution, scaling best practices, driving adoption and change needed to realize full transformative opportunity.Operationalize innovations surfaced by embedding AI learnings into rhythm-of-business activities and team workflows.Identify and remove systemic blockers to progress, enabling faster, more coordinated execution of strategic AI initiatives.Create a cadence of data-driven updates that track progress against strategic goals and highlight business outcomes.Cross-Functional Program Execution:Translate complex business needs into actionable plans aligned with product roadmaps, engineering capacity, and field execution.Coordinate resources and readiness across multiple stakeholders to accelerate momentum and reduce friction.Define success metrics, monitor progress, and proactively manage risks and dependencies.Capture feedback and insights from customer engagements and internal initiatives to inform future strategy and executionCore Capabilities:Strategic Influence & Executive CommunicationBusiness Process ImprovementAnalytical Problem SolvingAI & Emerging Technology FluencySystems ThinkingProgram & Project ManagementCustomer-Centric MindsetContinuous ImprovementNavigating Complex OrganizationsOrganizational Change Enablement | |