WIC Assistant

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for assisting with the application and screening of WIC applicants, issuance of benefits, and maintaining records related to clinic activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer clinic phone calls in a professional manner. Place calls or complete mailings to clients reminding them of upcoming appointments. Schedule appointments based on scheduler parameters and instructions from the supervisor.
• Assist applicants with the completion of the WIC Signature Page including the explanation of the Eligibility for Public Benefits section, the Consent for Services paragraph and the Rights and Obligations section. File the Eligibility for Public Benefits form in the daily file. Prescreen clients as required.
• At the certification, verify the Authorized Representative for the household at each initial certification; or the Proxy accompanying a minor at a subsequent certification. Screen WIC applicants for eligibility (identity, residence, and status) and document in the MIS. Determine income eligibility using the MIS. Verify Medicaid using the Medicaid website.
• Utilize and initiate Ineligibility Notice for applicants found to be ineligible. Utilize and initiate forms related to an applicant's inability to provide proof of income, residence, or identification during eligibility screening due to homelessness, theft, disaster, or being a migrant worker; or because they possess but did not bring the required proof.
• Provide written information to clients regarding Medicaid, agencies that provide Drug and Substance Abuse counseling, and other social service agencies permitted by the supervisor.
• Set up EBT accounts and maintain related records for eWIC Card stock using the Unusable eWIC Card Log. Issue WIC benefits and provide explanation of the WIC food list and use of the eWIC card.
• Complete the WIC program booklet. File Sanctions due to Program Violations in the Sanction file. Ensure the secure storage of assigned records.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Skilled in simple math.
• Knowledge of computer programs including Microsoft Office Suite products.
• Ability to maintain client confidentiality.

QUALIFICATIONS

Education Level

High School graduate or equivalent required.

Years of Experience

One-year experience in a health care setting preferred.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.