Patient Access Supervisor

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
10 Members Way (Show on map)
Jul 02, 2025
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience. Does this position require Patient Care? No Essential Functions: Supervise and train patient access staff, including scheduling of patient access representatives and support staff. -Ensure accurate and timely patient registration, including demographic and insurance information. -Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare. -Manage the workflow of the patient access department to ensure that all tasks are completed efficiently. -Continuously improve processes and procedures to enhance the patient experience. -Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience. -Resolve customer complaints and concerns in a professional and timely manner. -Prepare and analyze performance reports to assess department performance and identify areas for improvement. Education Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Experience Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred Knowledge, Skills and Abilities - Strong leadership and communication skills. - Knowledge of healthcare regulations and patient privacy laws. - Ability to analyze data and make informed decisions. - Ability to work well under pressure and manage multiple tasks simultaneously. - Strong customer service orientation and commitment to providing excellent patient care. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.