IT Technician

"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

CDI Engineering Solutions, a wholly owned subsidiary of Tata Consulting Engineers Limited (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

IT Technician

Pt. Neches, TX

Long term in plant assignment offering competitive pay, benefits and more!

Participate in the day-to-day operation and support of IT Field Services and deliver IT service as a deskside support technician in person on-site and at other associated client sites remotely where applicable.

Responsible for end-to-end ownership of Service Requests and Incidents as part of team deliverance of IT service.

Supports local business system applications and mission-critical servers/infrastructure for the site (e.g., File & Print, Network, Phone System, Access Control Systems, local HR, etc.) in and outside of traditional business hours in conjunction with vendors in client Organization functional roles.

Fully contribute to activities that meet and integrate with client organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care. Operates the client end user support processes and information in line with the Customer Service procedures ensuring high accuracy and quality information.

Essential Functions and Responsibilities:

With minimal supervision and moderate decision-making:

Provide remote and deskside support, acting as the point of contact for IT service requests and the resolution of incidents within the agreed service level. Works with various resolver groups to close issues and reach out to other IT departments where necessary. Charged with capturing and recording high-quality information and actions, monitoring their ticket queues, and responding timely to new tickets. Also tracks outstanding calls & work orders and will contact users informing them of call progress and escalations to meet the Customer Focus objective.

Serves as the primary focal point for escalation to IT-managed service partners. Manages relations with vendors in client IT functional roles to collaborate and resolve escalated incidents and requests.

Monitors the operational status of network components (routers, network switches, WAPs, etc.) via network monitor and takes action on abnormal traffic behaviors/outages.

Participates in broader client projects as appropriate (e.g., Acquisitions, disposals, major re-structuring projects, hardware refresh, and projects raised by client teams).

Leverages service desk best practices and process frameworks, such as ITIL to drive continual process improvement. Stays abreast of trends in service desk management, operations, technologies, sourcing, policies, procedures, and other external changes that could have an impact on service desk services.

Provide local site training for users in standard desktop and local applications. Acts as a local representative for any client initiatives. Specifically, they will be responsible for any region-specific needs (global IT projects, vendor visits, local/regional controls, regional business development, regional issue escalation, licensing, and asset management). Liaises with external support organizations or third-party suppliers (e.g., Dell, Zscaler, ATOS).

Endpoint Management in an SCCM environment (imaging, deployment, and software push)

M365 Suite (Productivity Apps, Outlook & Teams, OneDrive, Sharepoint, M365 Mobile Apps) Windows File Sharing and Print Services Enterprise Antivirus Deployment & Support VPN Connectivity & Related Technologies Support for industrial label printers (e.g., Zebra, BRADY, etc.) Networking Monitoring & Troubleshooting Other general responsibilities:

Follows instructions and performs other duties as may be assigned by the supervisor.

Assists other employees in the accomplishment of client company goals.

Participates in and completes company-required training programs.

Participates in Environmental, Health, and Safety initiatives as set forth by the company.

Carryout all the following responsibilities on a regular basis:

Provide local language support acting on behalf of the call center agents as an integral part of the Service Desk function.

Provide technology support requiring more in-depth knowledge and expertise than standard for systems that have a higher impact on the business should they fail (e.g., Access Control, HR, Financial Systems).

Performs as first point of contact for Site Management for all IT-related issues/questions (if sole person onsite).

CDI Engineering Solutions, LLC ("CDI") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal CDI offer letter through our onboarding system.

Please be aware that there have been instances of fraudulent job offers being made in the name of CDI by unauthorized individuals or organizations. We want to make it clear that CDI will never ask for any type of payment information during our interview process. Additionally, please note that all email communications from CDI will only come from our business email addresses, which end in '@cdicorp.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website.