Store Lead - Retail

As part of Retail Department the Store Lead will Lead the fan and associate experience for the retail department of the Milwaukee Brewers in assigned Brewers Team Store location during the regular season, post season, and off-season. Oversee daily store operations and provide direction to Retail Sales Associates in accordance with Club's customer service, sales, and applicable operation standards.

Core duties for this role include, but are not limited to:

Demonstrate and model excellent customer service behaviors that align with the Brewers values
• Execute daily opening and closing procedures & paperwork
• Maintain Brewers Team Store visual merchandising standards - ensure merchandise is correctly labeled and displayed, routinely stock and arrange merchandise on shelves
• Follow Brewers Team Store policies and procedures, ensures they are consistently implemented and maintained in all store locations, counsel retail associates as needed
• Supports store initiatives in store replenishment, maintaining accurate counts of jersey customization supplies, and various store supplies
• Maintain Brewers Team Store cleaning, sanitizing and safety standards
• Assist the retail warehouse team with inventory by scanning product as needed
• Watch for and recognize security risks and thefts and report to security/Coordinator - Retail Operations
• Lead a team of Retail Sales Associates in day-to-day operating procedures

The ideal candidate will have:

• Prior retail leadership experience preferred (minimum one year)
• Previous cash handling experience required
• Prior experience working with point of sale (POS) system required
• High school diploma or GED required

The ideal candidate will also have:

• Excellent customer service skills and willing to adhere to company's customer service standards
• Good communication skills (verbal & written)
• Attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work independently and as a team member
• Basic math skills necessary to accurately handle money

Our Team

The Brewers Retail department captures and personalizes each fan's visit to the stadium and contributes to the memories made at American Family Field. Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Perks

We are proud to offer an exciting perks package including:

• Collaborative recognition program and incentives
• Online educational platform for personal and professional development
• Business Resource Groups
• Paid time off for volunteering
• Brewers Home Game tickets, promotional giveaways and other discounts!

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.