Global Product Support Engineer 4

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry.

As a Global Product Support Engineer at Lam, you are the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring the satisfaction of Lam's valued customers

Escalations
Primary escalation point for Type-3 tickets.
Drive escalation resolution across CFT (SQAD, HW, Process, and KAT).
Secondary escalation point for Type 1-2 ES when pulled in by RPS.
Provide support by phone and travel if needed.

New product Introduction
Primary resource for first in fab and first in region installs
Shared responsibility for JDP and Beta install and support
Participate in embedded training to gain knowledge

Account/ Customer Interaction Travel
Prepares and delivers update on programs and issues to customer technical teams.
TRM's, quarterly reviews, etc.
Provides onsite project management support for critical penetrations and escalations
Chairs weekly meeting with key customer accounts to communicate progress on projects and collect information on issues effecting performance
Customer focused but dedicated to a specific account

Travels as required to support projects and products in the field, estimated 50% annually

Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.