Field Service Expert

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Expert

Remote, US

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you'll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary:

The Field Service Expert Automation providesDCS Controls Service to our Voith Pulp and Paper customers In North America on existing and newly installed Voith equipment. Work is mainly at customer site but can also be executed remotely. Main job responsibilities are to ensure that the customer's automation equipment is performing safely, reliable, and efficient.

In this position you will provide installation, check-out, start-up, optimization, and emergency services for automation systems designed and engineered by Voith. Troubleshooting system faults and small engineering tasks of new or modified loops is part of the job. You will perform small system upgrades as required. Program loops and displays are mainly using Rockwell Automation coding. It would be beneficial to have basis Siemens coding skills. Keep accurate records regarding job progress, delays, challenges, deliveries, and scope changes demanded by the customer. Report back to your supervisor on the completed work outlining the activities carried out, changes made, and faults found during the service. Train customers how to maintain and troubleshoot the automation equipment. Conduct audits at customer sites to determine process improvement opportunities. Works independently or in a team environment to complete given tasks and activities. The job is mainly performed according to defined processes and work methods.

Responsibilities:

• Assist our customers in the Pulp and Paper industry by providing automation services on existing and newly installed equipment.
• Commissioning, check-out, troubleshooting, and emergency service for the Voith automation systems.
• Provide repair and optimization service.
• Fix system faults on new or modified loops and operator interface screens supplied by Voith
• Perform small system upgrades as required.
• Programing of control loops and displays using Rockwell Automation coding language.
• Keep accurate records regarding job progress, delays, problems, deliveries, scope changes.
• Report back on the completed work outlining the activities carried out, changes made, faults found during service, and any future recommendations for improving the service work.
• Train customer staff in methods to maintain and repair the equipment.
• Conduct audits at customer sites to record and analyze process improvement opportunities.
• Promote Voith spare parts and services when in mills.
• Review and discuss required spare parts for customer inventory.

Required Skills/Abilities:

• Bachelor's degree in Electrical or Controls Engineering and a minimum of ten (5) years of process control experience in the paper machinery industry
• Proficient with onsite PLC programming changes on both Siemens and Rockwell systems
• Basic understanding of hydraulic, pneumatic, and mechanical systems
• Ability to travel up to 60% to customer sites, occasional international travel will be required.
• Strong mechanical aptitude.
• Proficient in Windows-based programs such as Word, Excel, PowerPoint, and Outlook.
• Communication skills, verbal, and written.
• Excellent customer relations skills.
• Paper industry experience

Physical Requirements:

Employees in this position are regularly required to walk, stand and use hands to finger, handle or feel. They are frequently required to reach with hands and arms. They are occasionally required to sit, stoop, kneel, crouch, or crawl and talk or hear and regularly required to lift 10 pounds and occasionally required to lift up to 25 pounds. Safety glasses, hearing protection and other PPE are required in designated areas.

Don't meet every single requirement but think you would be a good fit for our team? We encourage you to apply - your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.