Senior Business Change Manager

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - VIRTUAL - US New York

Division:Group
Job Posting Title: Senior Business Change Manager
Time Type: Full Time

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Senior Business Change Manager - Manage the business part of EDI implementation for Global Accounts

Join a global team to help us to improve and safeguard operational efficiency and customer values centered around implementations & integrations that is supporting DSV's global customers. Here, you get to truly impact important operational processes and create the best setting for your colleagues & securing the operational success & service towards our customers.

Become one of our catalysts for change.

In our team you will work closely with global stakeholders, where you will become part of a journey to build & enhance our customer solutions, together with our global sales teams. You will become part of a developing team, with a vibrant environment and highly motivated colleagues. As a vital part of our team, you will ensure that the right setups are put in place not only for our customers but also our operations, who must operate your designed customer solutions.

We are a new team, working across multiple locations & time zones, where you will be able to impact how we work and collaborate and be part of the journey ahead of us.

Deliver road map initiatives and scalable Business Implementations

As a Business Change Manager, you will be working on projects supporting our customer integration process and other operational projects that will support our customers & operations. You will be representing global stakeholders and will interact with our largest clients thereof. You will manage the implementation on behalf of global projects & interests, in close collaboration with our local & regional teams. You will ensure together with IT, that the proper solutions will to best possible way, support our customer's future journey with DSV, via our integrations. You will be responsible for your own projects, and work together with internal stakeholders to move ahead with further projects in the interest of enterprise strategy.

Job Responsibilities:

* Manage technical implementations

* Together with Sales and "ONE IT" engage with the (potential) client as the responsible person to onboard the client at DSV

* Sign off on the proposed Business Requirement Document to initiate integrations, and align the scope with the customer

* Together with ONE IT, align the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI

* Ensures that the User Acceptance Tests scenarios are created & executed accordingly

* Ensures that all local stakeholders are aligned. & committed to the projects

* Ensures that all local contributors have committed to the plan and are delivering on time and on quality

* Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising - during Hypercare period

Close cooperation with Group Integration office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally

Analyze any current EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests

Understand our EDI & API services and guide customers/sales towards API First

API - take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

Assist in migrating customers from legacy platforms, onto future corporate platforms

More specifically, you will:

Guide and drive global business implementation initiatives.

Identify & align the commercial & business needs and combine with IT requirements and define the optimal set-up, for both our clients & our operations.

What you'll bring to the team:

System Savvy: Hands-on experience with key Supply Chain systems, allowing you to quickly understand and contribute to our operational technology stack.

Integration Expertise: A deep interest in how systems talk to each other, especially through EDI, and the ability to work with technical teams to ensure reliable data flow.

Project Leadership: A proven ability to manage projects and stakeholders effectively, ensuring projects are delivered on time while keeping everyone informed and aligned.

Strategic Vision: The ability to see the bigger picture, using a strategic lens to prioritize your time and projects for the greatest business impact.

A Drive for Improvement: A passion for making things better, with knowledge of process optimization and governance to help us build more efficient and scalable solutions.

Clear Communication: Flawless English communication skills that enable you to build relationships and articulate complex ideas to any audience.

Job Responsibilities:

Manage the business part of EDI implementation for Global Accounts. Define and Improve our integration services (EDI and API) to match customer requirement.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visitdsv.com and follow us on LinkedIn and Facebook.