Director, Division Asset Protection - WA/OR/ID/MT

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Divisional Director, Asset Protection serves as the Division Lead in Asset Protection execution, providing hands-on direction and assistance to all stores and divisions within the assigned area in all asset protection-related areas. Leading Senior Investigators & Training in assigned markets, they drive the Asset Protection and shortage program in assigned stores to achieve their shortage goals and maximize profitability, inclusive of internal investigations. Key partners for the Divisional Director, Asset Protection, include the Divisional VP, Store Managers, AP Leaders, Sr. Regionals, and Regional Director of Stores.

What You Will Do

• Develop and execute the division's asset protection strategies to drive and surpass sales goals.
• Identify challenges related to business-driving, shortage, and profitability, and provide leadership support to store and division teams in determining solutions.
• Direct and manage Sr. Asset Protection in the execution of criminal investigations & training.
• Initiate, conduct, and resolve complex theft and fraud investigations.
• Develop investigative strategies within the assigned market and coordinate these efforts with store and central support partners.
• Provide hands-on direction and assistance to assigned divisions and stores based on statistical results below trend, historical performance, or increased shortage indicators.
• Manage and monitor internal and external case productivity and recoveries, providing leadership in asset protection initiatives when necessary.
• Manage and communicate all incidents impacting business or brand protection.
• Conduct assessments of AP or operational performance affecting shortage or safety, actively working with divisional and store leadership to develop and implement action plans for improvement.
• Provide direction and coaching to Division VPs and Store Managers in executing Asset Protection and shortage reduction strategies, continually evaluating and coaching for improvement.
• Serve as the point of contact and expert in emergency management incidents, providing leadership and direction to stores, and acting as the primary communication source with the central team, regional team, and business continuity.
• Support Asset Protection people strategies in assigned markets, focusing on talent sourcing, turnover reduction, and ensuring appropriate training.
• Direct AP Store Leadership/Captain Succession Planning activities, identifying, mentoring, and training top talent AP colleagues for growth. Create an inclusive culture that supports growth and performance.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Strategic Planning: Develop and execute comprehensive asset protection strategies aligned with divisional goals.

Problem-Solving: Identify and address challenges related to business-driving, shortage, and profitability, providing effective solutions.

Investigation Management: Direct and manage Senior Asset Protection in executing criminal investigations, including complex theft and fraud cases.

Collaboration: Coordinate investigative strategies with store and central support partners, fostering collaboration for effective implementation.

Leadership and Coaching: Provide hands-on direction and assistance to divisions and stores, offering continual coaching and evaluation for improvement.

Performance Monitoring: Manage and monitor internal and external case productivity and recoveries, demonstrating leadership in asset protection initiatives.

Communication: Act as the primary point of contact and expert in emergency management incidents, ensuring effective communication with teams at various levels.

Assessment and Action Planning: Conduct assessments of asset protection and operational performance, working with leadership to develop and implement action plans for improvement.

Talent Management: Support asset protection people strategies, focusing on talent sourcing, turnover reduction, and ensuring appropriate training.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 5+ years of Asset Protection leadership experience required.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to carry out instructions given in written, oral, and diagram form; solve problems involving several concrete variables in practical situations.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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