Associate Product Owner

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Job Type:

Job Description:

Associate Product Owner - The Auto Club Group

What you will do:

Ensure product success by assisting in defining and writing requirements and in training to own one or more small to mid-sized components of current and future products/programs. Use knowledge and understanding of specific aspects of assigned components/areas to handle assignments with impact across the product organization. Escalate more complex items or assignments linked to other product focuses to higher-level owners. Work to acquire knowledge of and develop understanding of product functions and areas outside of assigned product focus. Assist management in reaching targeted goals for product implementations to support premium growth and profit/loss across all regions. Assists with innovation, analysis, issue identification/resolution, upgrades and operational management of assigned components of current and future Policy System/Telematics programs and products with a higher depth of knowledge and processes to come up with an outcome. Support the development of strategies associated with assigned product areas. Interact and communicate with front-line managers to line leaders. Lead teams responsible for executing various initiatives in support of assigned product component.

Assist the product owners for all aspects of assigned product components. Collaborate with business subject matter experts/stakeholders, product/project managers, technical teams and vendors to understand, analyze, refine and prioritize needs. Work with Product Managers to ensure alignment and development of product line changes. Partner with vendors as needed to drive product initiatives.

Ensure an in-depth understanding of project scope, objectives, and requirements. Assist with managing the defect/change request prioritization, remediation, escalation, and notification process for critical business teams. Help with, sometimes lead the development and adaptation to product updates, and issue resolution. Assist with release/sprint management for minor releases. Translate business needs to executable requirements across appropriate work streams. Create and execute communications to ensure understanding of objectives, justifications and additional action items.

Assist with and lead processes and teams responsible for validate requirements and work streams. Assist with creation of End-to-End, User Acceptance Testing, and System Testing with broader experience and system thinking to ensure scenarios are complete and appropriately executed. Assist in discovery, testing and learning activities to validate assumptions and product direction. Work with a team of mobility and user interface subject matter experts to enable improved User experience and integration of mobile technologies, platforms and programs. Participate in Go-To- Market activities for business readiness. Support training and launch activities.

Maintain ongoing knowledge of industry practices, regulations and factors that affect product performance. Provide recommendations regarding new products/programs to implement in the insurance platform. Provide support in building business cases and request funding for new initiatives. Own one or more facets of assigned product components, to include but not limited to reporting, analysis and process workflows. Analyze data and produce metrics to measure the success and inform leaders of the overall product strategy.

How you will benefit:

Associate Product Owner will earn a competitive salary of $90,000 - $115,000 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who:

Required Qualifications:

Education:

• Bachelor's Degree in a Technical or Quantitative field (Engineering, Finance, Math, Business, Marketing, etc.) and/or professional Insurance /Finance designation or combination of college coursework and equivalent work experience as outlined below (minimum 4 years)

Experience:

Experience to include one or more of the following:

• Market planning, development of objectives, strategies and programs for insurance products

• Researching, developing or enhancing property/casualty products and system changes
• Developing and testing insurance/membership/banking product pilot programs for new enhancements and processes
• Pricing new/current insurance/membership/banking products
• New and current property and casualty products
• Familiar with policy contract language in order to provide input into
• Operating in an environment driven by Key Performance Indicators with responsibility/ accountability to determine the best course of action to meet assigned goals
• Project management to include planning, managing and implementing complex system changes
• Leading a component of a project teams
• Coordinating and assigning task to team member

• Telematics Program/Product/Operations Management
• Maintaining telematics business models for both insurance and non-insurance companies
• Gathering and analyzing usage/behavior-based insurance models

Knowledge of:

• Current property/casualty or *commercial insurance programs and products, underwriting rules and requirements, forms and processing procedures
• Regulations, policies and procedures of various regulatory agencies
• Insurance systems and processes
• Project management principles and concepts for software development
• Production support processes and procedures
• eCommerce, digital platforms, digital product development (Mobile Apps, Omni channel)

Ability to:

• Recommend new casualty or commercial insurance products to meet market needs
• Represent the Auto Club Group (ACG) in interactions with trade associations, insurance bureaus, government agencies and other insurance companies
• Communicate effectively with others in a work environment and with the public
• Manage and conduct in-depth qualitative and quantitative analysis of the market and property/casualty or *commercial insurance products
• Gain experience in managing individuals/action items/goal obtainment via a project team or through assignments

Preferred Qualifications:

Education:

• Master Degree or higher in a Technical or Quantitative field (Engineering, Finance, Math, Business, Marketing, etc.) or professional insurance designation (FCAS, CPCU, etc.), Project Management Certifications

Experience:

• Supervising a staff of technical and/or professional personnel in a distributed workforce
• Working knowledge and responsibilities within Policy Management, Customer Relationship Management systems
• Working knowledge and responsibilities within Digital Omni Channel or mobile app transformation for Insurance organization
• Working knowledge and responsibilities with telematics program for major carriers, OEMs, Service providers, Data integrators

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com