Solution Center Operator I

Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97303
Department: Solution Center
Position Type: Full Time, 40 hours/week, Non-Exempt
Schedule: 11:00 am - 7:00 pm, Monday - Friday

Your role with us

The solution center team provides technical support and issue resolution to clients via email, phone, and other electronic mediums, serving as the primary point of contact for IS-related needs. This role requires strong troubleshooting and communication skills, with a focus on delivering excellent customer service and support. As a key member of the IS team, you'll play a vital role in ensuring the smooth operation of our systems and services.

What you'll do

• Provide client support and technical issue resolution via email, phone, and other electronic mediums, responding to customer inquiries, troubleshooting issues, and following up on interactions.
• Follow established protocols for prioritizing and responding to trouble calls, setting timelines, and meeting customer needs, including responding to work orders as directed.
• Escalate requests and unresolved issues to designated resources as needed.
• Maintain accurate and complete documentation of all services performed and reported accordingly.
• Stay proficient in primary applications, operating systems, and software packages, and support the IS team with project development and system maintenance efforts as requested.

Required qualifications

• Bachelor's degree, or two years of college-level coursework in a field related to hardware, software components, or operating systems, or a minimum of one year of directly related experience can be considered in place of formal education.
• Two years of experience in a contact center, helpdesk, desktop support, or customer service role.

Additional Information

• Proficiency in MS Windows, MS Office Suite, ITSM Tools, and other assigned applications and technologies serves as a strong foundation.
• Ideally, candidates will have experience with software development and implementation technologies.
• Strong communication skills are necessary to provide clear instruction and technical assistance to users.
• A foundation in personal computer operations, basic network operations, and data communications set-ups is essential.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.