Knowledge Management SME - Morgantown, W. Virginia

F3EA Inc. is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), established in 2013, and dedicated to delivering high quality training and management service solutions to U.S. Government customers primarily within the Special Operations and Intelligence communities. As a provider of mission support, security, and training services; F3EA's core competency resides in providing full-spectrum support, development, and execution of interagency Emergency Deployment Readiness Exercises (EDREs) and Joint Full Mission Profile (FMP) exercises to enhance performance and improve operational capabilities both domestically and overseas. F3EA's respected position in the USSOCOM community is built on realistic, demanding, and cutting-edge exercise delivery with the expertise and experience to meet and exceed the performance requirements identified to support Joint Forces Commanders.

F3EA Inc. offers a complete benefit package for all full-time positions to include health, dental, and vision plan options, life insurance for employees, spouse and children, short-term disability, long-term disability, Paid Time Offer, Paid Sick Leave, paid holidays, 401k, etc.

Knowledge Management SME provides support for the West Virginia National Guard (WVNG) Ridge Runner IWX Program. As Knowledge Manager (KM), the contractor shall provide KM support services focused on improving collaboration, access to information, and organizational learning. Oversee KM initiatives and be responsible for the administration and optimization of the organization's Microsoft SharePoint, Microsoft Teams, and Power BI platforms. The work will support both internal operations and the organization's broader strategic objectives by enhancing knowledge accessibility and analytical capabilities. The contractor shall be provided government furnished computers, office space, Common Access Card and SIPRNET token, tools, and access to KM systems to perform duties assigned.

• Maintain NIPR and SIPR websites.
• Develop and maintain knowledge management and knowledge sharing strategies, repositories, and tools aligned with organizational goals.
• Document KM strategy reviewed quarterly and implemented effectively.
• Conduct knowledge audits to identify gaps, redundancies, and opportunities.
• Maintain and update all Ridge Runner repositories.
• Establish and facilitate Communities of Practice (CoPs) and collaborative forums.
• Support knowledge captured from exiting personnel or project closeouts.
• Create and maintain KM policies, processes, and governance documentation.
• Promote knowledge-sharing culture through initiatives and campaigns.
• SharePoint Administration
• Maintain SharePoint environment including content management, access control, and site performance within the All-Partners Access Network (APAN), Army SharePoint, and USSOCOM SharePoint.
• Design and manage SharePoint sites, libraries, lists, and workflows.
• Ensure proper permissions and access control aligned with data governance policies.
• Support site migrations, structure redesigns, and metadata enhancements.
• Manage site templates, versioning, and retention policies.
• Collaborate with IT Helpdesks for technical upgrades, integrations, or custom development needs.
• Troubleshoot SharePoint issues and liaise with enterprise IT support if needed.
• Collaborate with stakeholders for site content and functionality.
• Microsoft Teams Support
• Support collaboration and communications via MS Teams.
• Create well-organized, accessible Teams channels with proper permissions.
• Administer Teams and Channels, including governance and lifecycle management.
• Define and enforce naming conventions, data classification, and team ownership policies.
• Train users on effective collaboration using Teams, including document sharing, chats, meetings, and apps.
• Integrate SharePoint libraries and OneNote with Teams for centralized knowledge sharing.
• Monitor Teams use and provide analytics and recommendations for better collaboration.
• Power BI Administration
• Design and maintain Power BI dashboards and reports to support KM metrics and decision-making.
• Administer Power BI dashboards and manage data connections and access ensuring data connections, refresh schedules, and gateway configurations are functioning.
• Create accurate, timely data reports with intuitive visualizations.
• Collaborate with data owners to define and extract relevant data sources.
• Provide training on Power BI report usage and data interpretation.
• Develop KM performance dashboards (e.g., content usage, collaboration activity, training participation).
• Monitor Power BI workspace access, permissions, and governance.
• User Training & Support
• Deliver training and support on KM tools and platforms.
• Conduct one-on-one or group training sessions for SharePoint, MS Teams, and Power BI.
• Develop and deliver KM-related training materials, tutorials, and workshops.
• Create job aids, quick reference guides, and onboarding materials.
• Train end users on KM best practices, content tagging, metadata, and document lifecycle.
• Provide ongoing user support and serve as a help desk escalation point for collaboration tools.
• Reporting and Metrics
• Track usage, performance, and user satisfaction across KM platforms.
• Present monthly reports with Key Performance Indicators (KPI) and actionable recommendations with 100% on-time report delivery.
• Additional Duties as required
• Document SOPs and workflows for tool usage and knowledge processes.
• Coordinate with cybersecurity and records management offices for compliance.
• Provide regular reports or briefings to leadership on KM initiatives and metrics.
• Serve as a liaison between functional offices and IT to translate KM needs into technical solutions.

• None

• Minimum of 5 years in a Knowledge Management or Information Management role.
• At least 3 years managing SharePoint environments, including user roles, site structure, permissions, and content workflows.
• At least 2 years of experience with Microsoft Teams, including setup, policies, and support.
• At least 2 years of experience administering Power BI, including dashboard development and data integration.
• At least 2 years of experience managing websites.

• Contractor personnel shall comply with the security requirements defined by the agency. This may include background investigations, signed non-disclosure agreements, and compliance with federal cybersecurity standards such as NIST 800-53.
• Must possess and maintain a minimum of a Secret Clearance prior to access to classified systems.
• Bachelor's degree in Knowledge Management, Information Systems, Information Technology, Library/Information Science, Business Administration, or a related field.
• Microsoft Certified SharePoint Administrator Associate
• Microsoft 365 Certified Teams Administrator Associate
• Microsoft Certified Power BI Data Analyst Associate
• Certified Knowledge Manager (CKM) or equivalent.
• Strong knowledge of KM principles, including taxonomy, content lifecycle, and collaboration frameworks.
• Proficiency with Microsoft 365 tools, including SharePoint, Teams, Outlook, OneDrive, and Power BI.
• Basic PowerShell scripting experience is preferred.
• Familiarity with information governance, cybersecurity, and federal IT standards.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to translate technical information into user-friendly documentation.
• Strong problem-solving and organizational skills.

• Must be able to obtain and/or maintain Secret clearance.
• Exercise dates vary; must be available for pre-exercise planning calls and on-ground execution.

• Environment: Office and field environment
• Equipment Used: standard office equipment, computer
• Sitting: 80%
• Standing: 15%
• Walking: 5%
• Lifting: Up to 25lbs. 40% of the Time
• Hours: Full-time work week (Monday through Friday), occasional weekends as needed. Alternate hours may be required given mission requirements. Travel to and from the training site may require weekend and holiday travel to meet the required delivery schedule.
• Travel: 50%

Must be able to work independently and collaboratively in a dynamic and constantly changing environment without supervision.

Affirmative Action/EEO statement

F3EA, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. F3EA, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.