SBA Operations Representative The SBA Ops Officer position will be responsible for ensuring that all SBA loans are managed/serviced and closed according to the rules and regulations of SBA SOP (Standard Operating Procedures). SBA Operations is also responsible for servicing and monitoring the partner portfolio to ensure all the SBA SOP rules and regulations are followed. SBA Ops Officers will manage customers nationwide in all time zones for the clients in the *SBA Legacy portfolio and *Partner SBA Loan portfolio. Position Responsibilites:
- Customer Service -- Initiate and receive communication with customers.
- SBA Rules - Regulation validation -- servicing request for existing SBA customers and loan closings.
- Data Entry -- SBA govt process systems and CMA process systems.
- Order Documentation and review/ validate -- SBA SOP and CMA docs.
- Post Approval -- SBA SOP and CMA related required forms and filings.
- Compliance and Education -- SBA SOP Origination and Servicing (500+ pages) and CMA compliance.
Position Qualifications:
- High School Diploma or the equivalent (GED)
- 3 years SBA experience in servicing, closing and processing
- 5 years of experience in financial service industry
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jul 01, 2025