Vice President, Production Services Application Support I

Vice President, Production Services Application Support I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Were seeking a future team member for the role of Vice President, Production Services Application Support I to join our Corporate Engineering Production Services team with focus on Compliance Engineering. This role is located in Lake Mary, FL ONSITE/Hybrid (4-day in office/1 day optional remote)

In this role, youll make an impact in the following ways:

• Knowledge of advanced Splunk Search Processing Language (SPL)
• Experience using pre-built dashboards/add-ons in Splunk and ability to customize Splunk dashboards and search queries.
• Ability to develop dashboards and alerting using tools such as AppDynamics, Splunk & MoogSoft to proactively monitor and mitigate incidents and reduce resolution times.
• Understand the HR, Legal and Audit processes within the bank.
• Understand Code source control and possess sound knowledge in Git workflow for CI/CD Pipelines.
• Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business.
• Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed.
• Work on root cause analysis and problem management to address underlying technical issues.
• Must possess excellent communication and organizational skills and have a production support discipline.

To be successful in this role, were seeking the following:

• Bachelors Degree in Computer Science/Computer Engineering (based on a BS or MS in CS, or equivalent experience)
• Strong Analytical Skills, Able to comprehend and dissect a problem.
• Must have strong deductive reasoning & diagnostic problem-solving skills.
• Self-motivated, fast learner, willing to go outside of comfort zone and learn new things.
• Experience with IT automation tools such as Ansible, Puppet, Chef, etc.
• Exposure to Agile development processes and tools such as Confluence, JIRA, and Kanban.
• Recommends technical solutions for application problems.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
• Some experience with problem management or collaboration tools such as JIRA, Confluence, GIT and Service Now.
• Well versed in managing incident calls during outages and taking it to closure with root cause determination.
• Responsible for answering client inquires (general support, some technical and general business analysis)

At BNY, our culture speaks for itself. Heres a few of our awards:

• Americas Most Innovative Companies, Fortune, 2024
• Worlds Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.