New

Digital Banking Call Center Lead

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Jul 01, 2025
This position will be starting September 2nd Description The role is responsible for providing supervisory support for a group of 7-10 Financial Service Representatives within the US Client Support Center (CSC). These representatives will be new to their role and require diligent supervision to ensure success in supporting the business through a conversion to new consumer digital platforms for Online Banking, Mobile Banking, and new account onboarding. This individual will attend training with their group of representatives targeted towards preparing them to address specific client inquiry types facilitated through an inbound call queue. The Client Support Center Supervisor will be a highly organized self-driven individual, prepared to optimize the client experience being provided by their team of FSRs. Job Duties * You'll work in a fast-paced Client Support Center focused on providing an exceptional client experience to external clients contacting the bank/company with various banking needs. * You will be the primary support person for your team to assist with call escalations, be a subject matter expert in helping answer questions, and ensuring your team adheres to all scheduling related to queue coverage, breaks and lunches, as well as training sessions. * You will be depended upon by management to maintain acceptable service levels, address any issues in a timely and efficient manner, and foster a culture of inclusiveness and collaboration amongst the team. * You will lead by example in demonstrating the desired behaviors and expectations of the CSC leadership team. Skills digital banking, call center, Customer service, help desk, troubleshooting, customer service skills, Microsoft office Qualifications * 5+ years pf customer service banking experience as a team lead * MUST HAVE Digital Banking Experience (Digital banking is when you use technology-like your phone, computer, or tablet-to do your banking without going to a physical bank- this would eliminate teller experience, anyone from community banks or credit unions, accounting/bookkeeping profiles) * Prefers bachelors degrees Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.