Operations Manager

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing afull range of physical security services to government and commercial customers on four continents.Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnelworld-wide,trained and managed by a team of professionals withunsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as theindustry leader in the field of customized, high-requirement securitysolutions.

Inter-Con isEverywhereSecurityMatters.

The Operations Manager reports to the Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily operational and administrative functions across multiple security contract sites employing over 100 Inter-Con employees in the Baltimore area
• Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Director of Operations operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

Qualifications

• Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.

Other Requirements or Competencies

• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Adept in leading teams in complex, creative problem solving.
• Client Service and satisfaction orientated.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high speed and complex environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment understanding the difference between management and influence.
• A positive and upbeat team member!
• Available during non-business hours and weekends as needed and at the request of management.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.